This is a guest blog post, contributed by the Regional Talent Development Manager at a top hospitality group that uses GoAudits.
Maintaining high standards is a priority for any hospitality business. However following the Covid-19 pandemic, Cleanliness, Safety and Hygiene standards have become even more of a priority. Hotels and Resorts can still accept negative feedback or online reviews in areas like service delays. But it’s not acceptable receiving negative reviews or compromising on Cleanliness, Safety or Hygiene standards.
Designating a hygiene manager and local hygiene officers in hotels
Everyone in the hotel has a great responsibility to follow the proper cleanliness, safety and hygiene standards. However, adopting the proper measures and ensuring consistent adherence for all staff requires having a dedicated person in charge.
If designating a Hygiene Manager was a luxury in the past, it has now become a must, to ensure that all safety and hygiene practices and measurements are implemented and followed through. Moreover, all department heads should have a designated hygiene officer in his/ her department to ensure the best compliance.
An inspections app to quantify and track hygiene and other standards
The hotel management also needs to provide the right tools and resources to the employees to implement and follow the proper standards, including cleanliness, safety and hygiene guidelines.
In our properties, the GoAudits inspections app helped us not only in auditing and streamlining cleanliness, safety and hygiene standards, but also enabled us to quantify these standards and turn all the feedback into performance – aiming to achieve the highest compliance scores in line with international standards.
Improving standards with performance-based recognition for associates
With its dynamic dashboards, GoAudits is a very powerful tool to spot the commonly missed standards for a specific employee, department or even a hotel. This helps to set the suitable action plan in order to rectify performance and processes where needed.
For us, GoAudits has been a phenomenal resource to develop a performance-based recognition program for associates and departments. Recognize your highest performing associates based on the audits results and follow up. Using the app enables you to initiate and create a fun and competitive environment within your property, for example by establishing inter-department competitions on audit results.
Hotel hygiene best practices post Covid-19
Here’s a few of the best practices we adopted at our hotel post Covid-19:
Employee Entrance
- Wellness Test – Employees are asked to complete a short questionnaire via iPads at the employee entrance. That ensures that they are not currently experiencing any COVID-19 symptoms. There is also a QR code for a mobile version of the test.
Housekeeping
- The houseman assists the housekeeper and brings the clean linens and towels sealed in a bag. The houseman does not enter the room; when the housekeeper removes the linens and places them in a bag, the houseman removes it from the room
- Remove all items from the room that could have been touched by the guest
- A seal is placed at the door after the final Housekeeping inspection, nobody can access the room prior to guest arrival
Fitness Center
- Main door remains open
- Place a sanitizing carpet
Food & Beverage
- QR codes to access the menus
These and other measures, as well as frequent hygiene inspections with GoAudits, have become part of our ways of working and are here to stay in the medium to long term.
Learn more about GoAudits auditing solutions for hotels and see pre-made hospitality checklists in our library.
Would you like to know more about GoAudits and how it helps hospitality players maintain top service and facility standards? Simply get in touch for a personalized demo and a free trial!
