Hotel maintenance often involves juggling multiple priorities 24/7, from addressing urgent breakdowns to planning long-term upkeep, creating numerous challenges for hotel staff. Therefore, achieving effective maintenance requires careful planning and execution.
We have listed the best hotel maintenance software solutions that will help you streamline operations, improve efficiency, and enhance guest satisfaction.
5 Best Hotel Maintenance Software & Apps
The following are the top hotel maintenance software and CMMS platforms based on features and pricing:
| Hotel Maintenance Digital Platform | Free Trial | Paid Plan |
| GoAudits | ✅ | $10/user/month |
| Fiix CMMS | ✅ | $45/user/month |
| UpKeep CMMS | ✅ | $20/month/user |
| Hippo CMMS | ❌ | Quote upon request |
| WebRezPro | ❌ | Quote upon request |
1. GoAudits Hotel Maintenance Software
GoAudits hotel maintenance software is designed to optimize operational efficiency and guest experience. By centralizing maintenance inspections, requests, scheduling, and preventive maintenance management, GoAudits helps hotels prevent breakdowns, as well as reduce downtime and costs.
It also improves collaboration between hotel maintenance staff and other departments, ensuring timely issue resolution. Ultimately, it contributes to a smoother hotel operation and a positive guest experience.
Features:
- Ensure staff covers all areas during maintenance inspections using task-specific hotel checklists.
- Empower your team to conduct paperless inspections using the GoAudits mobile app, which has features like photo capture, e-signature, and more.
- Schedule preventive and corrective maintenance tasks and track their completion through the Inspection Dashboard.
- Keep everyone in the loop by sharing comprehensive reports that can be generated with a click after inspections.
- Address maintenance issues promptly and deliver positive guest experiences using corrective action assignments and tracking features.
- Build smooth work floors and set alerts and notifications for smooth and consistent operations.
- Create a culture of continuous improvement using analytics and identify areas where your hotel can improve.
2. Fiix CMMS for Hotels
A cloud-based maintenance management software, Fiix CMSS, is designed to optimize asset lifecycle and streamline maintenance operations. It empowers businesses to efficiently manage work orders, inventory, and maintenance schedules, leading to increased equipment uptime, reduced maintenance costs, and improved operational efficiency.
Features:
- User certification tracking
- Reporting
- Resource-based scheduling
3. UpKeep Hotel CMMS Software
UpKeep hotel maintenance software allows hoteliers to streamline work orders, schedule & track maintenance tasks, and communicate efficiently with their staff. The software helps hotels extend the lifetime of their assets, reduce downtime, and deliver the best guest experience.
Features:
- Inventory management
- Work order management
- Analytics
4. Hippo CMMS
With 25 million worldwide users, Hippo CMMS is one of the most well-known maintenance management solutions. Although not a niche hotel maintenance management software, Hippo CMMS is well-equipped with features that can be used to reduce operational downtime and enhance guest experience.
Features:
- Work order management
- Preventive maintenance
- Inventory management
5. WebRezPro Hotel Facility Maintenance Software
WebRezPro is a cloud maintenance software that caters to all types of accommodation services. It goes beyond hotel maintenance and comprehensively covers all areas of operations by automating routine tasks, optimizing the booking process, and enhancing the overall experience.
Features:
- Real-time room status
- Housekeeper checklists
- Booking and reconciliation reporting
Case Study: LaTour Hotels Saves $8,000 Every Year Using Hotel CMMS
LaTour Hotels & Resorts streamlined its maintenance operations and achieved significant cost savings by leveraging the GoAudits hotel maintenance app.
The real-time reporting and trend analysis provided the team with actionable data to optimize resource allocation and address critical maintenance issues promptly. Realizing the success, the company made GoAudits an integral part of their operations across all hotels.
By transitioning from spreadsheets and manual inspections to a digital platform, LaTour Hotels eliminated paperwork, reduced administrative burdens, and gained valuable insights into operational performance, which resulted in annual savings worth $8,000.
The development and customer service team of GoAudits is readily available to provide guidance and support – whether it is the chat function on their website, via email, or by phone! They have listened to our feedback and if an item needed adding to the platform, they worked to develop it.
Kristin Ingram, Regional Director of Resort Operations, Latour Hotels & Resorts
👉 Useful Resource: Free Hotel Maintenance Checklists
Check out these free hotel checklists that will help you streamline maintenance operations:
→ Hotel Preventive Maintenance Checklist
→ Hotel Room Maintenance Checklist
→ Hotel Risk Management Checklist
→ Hotel Maintenance Checklist
» Use These Checklists: Sign up with a 14-day free trial to customize these checklists.
What is a Hotel Maintenance Software?
Hotel maintenance software is a specialized digital tool designed to streamline maintenance operations in the hospitality industry. The key purposes of hotel maintenance software are to automate and track maintenance tasks and ensure all facilities are in optimal condition for maximum guest satisfaction.
Types of Hotel Maintenance
To optimize property upkeep, hotel maintenance is generally categorized into three primary types:
- Reactive (or Corrective) Maintenance: This is the unplanned work performed to fix an asset after it has broken down (e.g., repairing a burst pipe). While necessary, relying on this type increases costs and guest complaints.
- Preventive Maintenance (PM): Scheduled, routine upkeep aimed at preventing failure and extending asset life (e.g., monthly HVAC filter changes, quarterly elevator inspections). A strong PM program is the backbone of efficient operations.
- Predictive Maintenance: The most advanced type, which uses sensor data and real-time monitoring to predict when equipment is likely to fail, allowing repairs to be scheduled at the optimal time before a breakdown occurs.
How to Create a Robust Hotel Maintenance Program
A structured hotel maintenance program is the strategic framework for all upkeep activities. Its core is a systematic hotel preventive maintenance program designed to transition operations from reactive to proactive.
A successful program includes:
- Asset Registry: A complete list of all maintainable equipment and facilities.
- Scheduled PM Tasks: Detailed, recurring work orders based on manufacturer recommendations or usage.
- Budget Allocation: Planning financial resources for routine maintenance, not just emergencies.
- Interdepartmental Communication: Establishing a system (like a CMMS) for housekeeping and front-desk staff to easily report issues to the maintenance team.
Essential Hotel Maintenance Tools and Technology
Effective maintenance requires more than just skilled staff; it needs the right toolkit. Hotel maintenance tools encompass both the physical equipment and the essential organizational systems.
The essential toolset includes:
- Specialized Physical Tools: Plumbing snakes, HVAC diagnostics, and electrical testing equipment.
- Standardized Checklists: Paperless digital checklists (often managed by the CMMS) for routine inspections.
- Mobile CMMS/App: The critical software tool for receiving, updating, and completing work orders in real-time.
- Inventory Management: A system to track spare parts and supplies to ensure repairs are never delayed by a missing component.
How Do Hotel Maintenance Apps Benefit Hotels?
Maintenance software centralizes all maintenance-related data on a digital platform and helps hotels establish robust workflows and communication channels. This optimization saves a significant amount of time that managers might have spent tracking individual tasks using spreadsheets and messenger apps.
A good hotel maintenance software can save thousands of dollars in operational costs by automating manual tasks like creating reports and updating statuses. This allows your maintenance staff to do their jobs more efficiently and in less time.
Besides assigning and monitoring actions, you can use the hotel maintenance app to schedule and perform recurring maintenance audits. This will help ensure all issues are addressed on time and guests receive the best experience.
Moreover, running a tight preventive maintenance schedule can help prevent common hotel safety issues and expensive breakdowns.
Learn More: How TMS (Hilton, Marriott) leverages a hotel CMMS to streamline maintenance management across all their hotels.
Key Features of Hospitality Maintenance Software
The key features to look for when purchasing a maintenance software for a hotel include:
- Hotel Maintenance Checklists: The software should allow you to create hotel checklists based on individual maintenance tasks. For ease of use, the software should offer drag-and-drop form builder options and support the inclusion of all types of questions – yes/or, scored-based questions, if/else logic questions, etc.
- Maintenance Scheduling: The hotel preventive maintenance software you choose should allow you to schedule maintenance inspections – both preventive and predictive. It should also send reminders of the upcoming inspections to the personnel.
- Mobile Accessibility: Your maintenance team should be able to complete the inspections with utmost efficiency. Therefore, the software must offer a mobile application compatible with both iOS and Android devices.
- Corrective Action Assigning and Tracking: The software should offer a hotel maintenance management system to assign corrective actions and monitor their progress. It should support reassigning tasks or sending automated reminders in case of delays. With some hotel maintenance apps like GoAudits, you can even allow your staff to assign corrective measures within the app.
- Monitoring Dashboard: The software should equip managers and department heads with a dashboard to monitor ongoing maintenance activities.
- Automated Reporting: Once the maintenance inspections are complete, the personnel should be able to generate a comprehensive report of the findings instantly. They should be able to share the report with various recipients, which typically include the General Manager, maintenance team, department heads, etc.
- Analytics: The software should offer immediate scores for the maintenance inspections. It should offer a platform through which you can study the historical data to identify trends and recurring issues in your maintenance plan.
Special Focus: Room Maintenance in a Hotel
Room maintenance in a hotel is arguably the most critical function, as it directly impacts guest satisfaction and reviews. Issues in a guest room (e.g., broken AC, dripping faucet, malfunctioning TV) lead to immediate complaints and potential revenue loss if the room is taken out of service.
Key components of room maintenance include:
- Guest Work Orders: Rapid response to immediate requests reported by the guest or front desk.
- PM Checks: Scheduled deep-dive inspections of all in-room systems (e.g., lighting, furniture condition, bathroom plumbing) performed between bookings or during low-occupancy periods.
- Integration with Housekeeping: Housekeeping staff are trained to act as the “eyes and ears,” reporting maintenance issues before the next guest checks in.
Additional Considerations
Other than the above-listed features, your choice of hotel maintenance software would depend on
- Customizations: The software should allow you to customize hotel maintenance checklists and audit reports.
- Responsive Customer Support: This translates to quick response times, various contact options, knowledgeable staff, and helpful resources. Read customer success stories and browse reviews on credible sites to gauge customer support’s overall performance.
- Ease of Use: The hotel maintenance software and the associated mobile app should be easy to install, use, and learn. Its implementation should not require your staff to go under additional training.
- Costs: You may want to research how the software is priced – is it based on the number of users or inspections? Also, research if the company charges extra for installation or software support.
FAQs About Hotel Maintenance Apps
Yes, many hotel maintenance software offer seamless integration options with your existing management tools.
It depends on the software you choose. Although most hotel maintenance software are user-friendly, using some features may require training. Therefore, research the training modules and help centers offered by the software company.
Hotel maintenance is the comprehensive process of inspecting, repairing, and servicing a property’s facilities, systems, and equipment. Its goal is to keep the entire hotel safe, fully functional, and presentable for guests and staff, ensuring smooth operations.
A hotel’s maintenance department is responsible for the upkeep and repair of all hotel infrastructure, including HVAC, electrical, plumbing, and rooms. They manage preventive maintenance and emergency repairs to ensure guest comfort, safety, and operational efficiency.
Comprehensive hotel maintenance training is crucial. It ensures technicians possess the technical skills (HVAC, plumbing, electrical) to perform complex repairs safely and efficiently. Crucially, it also covers software training for all staff (housekeeping, front desk) on how to properly use the CMMS/app to report issues, which maximizes the system’s effectiveness and ensures quick response times.
