Sterling Dental Group implements paperless audits to ensure the highest standards of care

Industry

Healthcare

About

Sterling Dental Group is a medical practice, educational institution and charity based in the UK. The group includes dental clinics offering a wide range of treatments and advanced oral surgery. Sterling Dental College is a professional training facility offering postgraduate courses and hands-on clinical training. Additionally, the practice is very active in charity, fundraising and community building initiatives.

Location

UK, Middlesex

The challenge: time-consuming and manual monitoring of standards

Sterling Dental Group is a medical practice, an educational institution and also a charity based in the UK. The organisation is a member of the British Dental Association, the leading quality assurance programme for UK dental practices. The group is also compliant with all applicable Care Quality Commission (CQC) regulations and is active in the provision of postgraduate Dental Education and Training.

As a result, the organisation needs to ensure internal compliance with stringent quality and care standards, every day and in every location. This monitoring of standards represented lots of paperwork and time invested by the team.

Harjhot Khambay, Director at Sterling Dental Group, explains: “Before GoAudits we were using a manual method of monitoring standards. Although functional, this system became a nuisance with so much paper in use, and a lot of extra work when it came to retrieving information.”

Choosing GoAudits for paperless self-inspections

The Sterling Dental team looked at various providers and selected GoAudits for its user-friendly, efficient and affordable solution. “GoAudits has made our life much easier! It has allowed us to go digital, removing all the unnecessary paper,” says Harjhot Khambay. “Furthermore it has allowed us to review our standards regularly, with useful information all in one place.”

User-friendly app and valuable reporting

Sterling Dental Group use GoAudits to continuously monitor various quality standards across the practice, including:

Facility management: cleanliness and tidiness in various parts of the facilities
Medical hygiene, decontamination and cleanliness procedures
Equipment checks to ensure proper maintenance and hygiene
Patient reception and satisfaction management
Standard operating procedures to open/close the practice, manage leaves, staff meetings etc

The team particularly appreciates the user-friendly mobile app and insightful reporting. Mr Khambay explains: “We found GoAudits really easy to use. The reports feature is excellent; it provides us with valuable information that is incredibly important to drive improvements.“

Examples of audit checklists for healthcare providers

"The reporting feature highlights areas to improve"

Having implemented digital checklists and smart scores, the team are able to track quality in a transparent and tangible way. Because the results are automatically compiled and presented in visual reports, the management can easily understand what requires improvement and communicate it to the teams.

According to Mr Khambay, “We have already seen an improvement in our cleaning procedures by 20%. We’ve saved a lot of administrative time using the reporting feature, which provides summaries and highlights problem areas for us.”

The Sterling Dental team also appreciated the hands-on customer support from GoAudits: “The support team has been a pleasure to work with. They made it very easy for us to onboard and continue to be there for us whenever we need them!”

Read more on the GoAudits Healthcare Compliance App for and check our library of healthcare audit checklists.

We found GoAudits really easy to use, and have already seen an improvement in our cleaning procedures by 20%. We’ve saved a lot if administrative time using the reporting feature, which provides summaries and highlights problem areas for us.