Home Care, Social Care
Careville is a specialist nursing and care agency covering the whole of Bedfordshire, supplying healthcare personnel to establishments such as care homes or hospitals and providing domiciliary care for private service users.
It is one of the UK’s leading providers of health care services and staff, providing staffing solutions ranging from registered nurses, carers, support workers, social workers, allied health care professionals and cleaners trained to a high standard.
United Kingdom, Bedfordshire
Careville is one of UK’s leading nursing and care staff providers, supplying specialised healthcare personnel to care homes, hospitals and private users of domiciliary care.
Careville frequently conducts self-audits to ensure compliance with CQC (Care Quality Commission) regulations as well as internal standards and procedures. Ibi Akinola, Registered Manager at Careville, explains: “We need to regularly tweak the audit criteria based on new requirements from the CQC. Especially in the midst of the Covid-19 pandemic, we receive new guidance almost every week.”
Keeping up with the changing requirements and conducting audits of various parts of the business on separate spreadsheets, documents and files was a time-consuming process. Ibi says: “It was taking us a lot of man-hours to audit even just a small portion of the business: the auditing was done separately, then the reports had to be generated and filed”.
Careville tested the potential of GoAudits during the free trial. “The free trial was brilliant to help us understand how GoAudits can help us make internal auditing less of an admin burden. GoAudits really simplified the process of auditing: I now see at a glance the different sections that we need to audit, and we increased the frequency of audits,” according to Ibi Akinola. “Because all the checklists are in one place and the reports follow a standard, I can get the reports ready in 10 minutes – instead of maybe half a day previously, when I had to flip between different documents and audit criteria”.
Setting up audit checklists in the system is easy, because the GoAudits Library includes dozens of care provider checklist templates that can be customised. The checklists are also easy to update later, if the auditing requirements change.
“We were able to use the templates as a guide and fine-tune them to our business and criteria. We also regularly need to tweak the audit criteria based on new requirements from the CQC. GoAudits makes it very easy to make updates: it’s just a matter of clicking, editing the question, and then generating a new report,” highlights Ibi.
Careville teams started using the app to manage various compliance audits and checks across the business, such as health & safety audits, weekly care plan audits, MAR/eMAR audits, pre-CQC inspection checks, patient visit checklists, to log any safeguarding incidents, or even to onboarding staff with competency assessments and new carer shadowing checklists.
Example of care home checks on the GoAudits inspections app
The team particularly appreciated the ability to tailor the app to their needs. Ibi says: “The flexibility of the system is endless! Not only can I update audit checklists, but with the feature Build your own template, I was able to build documents that are not directly related to auditing, such as a Confidentiality form to be signed by new joiners. I keep thinking of new ways to use GoAudits to run our processes even more efficiently!”
GoAudits makes it easy to instantly generate reports at the end of each audit, in a customised format that allows to quickly see any issues, previous results, score trends and more.
“With the reports, I can easily see what needs to improve and what we need to focus on. Additionally, the reports look much more professional, with our company logo and e-signatures that authenticate them. Because they are dated and time-stamped, it makes it so easy for us to file. This took our reporting to a whole new level!”
Example of reports from the GoAudits inspections app
“The implementation was a seamless process, and the response time from the GoAudits team has been amazing – they really want to support the business” says Ibi about her experience interacting with the GoAudits teams.
GoAudits enabled us to really simplify our auditing process and make it less of an admin burden. We increased the frequency of audits, reports are ready in 10 minutes – instead of maybe half a day previously, when I had to flip between different documents and audit criteria.
Additionally, the reports look much more professional, with our company logo and e-signatures that authenticate them. Because they are dated and time-stamped, it makes them so easy for us to file.