Care Homes | Adult Care
Northern Healthcare is an independent specialist provider of residential care and supported living services for individuals who require enhanced clinical support, due to a mental health diagnosis, learning disability or autism.
In 15 locations across the UK, personalised 24-hour clinical and social support is provided by specialised personnel in high-quality accommodation.
Northern Healthcare is a specialised adult care provider, with a network of 15 locations across the UK. Working with individuals who may require 24-hour support, Northern Healthcare aims to provide personalised experiences, while ensuring the highest standards of care.
Frequent internal audits are necessary to check the standards of care, health and safety, as well as to verify and document compliance. This is to ensure the safety and consistently excellent care for residents, but also to meet and even surpass all the regulatory requirements – such as the Health and Social Care Act, and all the requirements of the Care Quality Commission (CQC).
To that effect, Northern Healthcare teams conduct frequent monthly, weekly, daily audits and even hourly touchpoints in different areas.
Before GoAudits, these internal inspections were performed on paper forms, later transferring the information to spreadsheets. With the large number of daily checks, this was a time-consuming and inefficient process, with information scattered across different tools. Looking to simplify this process, the management team tested GoAudits for several months, before gradually rolling it out for all internal compliance checks across all 15 locations, onboarding dozens of staff members.
“Despite the pandemic, we have pushed forward with continuous improvement across the service and in particular digitising our compliance audits”, explains Danielle Ruane, Manager of Training, Compliance and IT at Northern Healthcare.
The GoAudits checklist library includes dozens of templates relevant to care homes, which can be easily customised. As the system administrator, Danielle used the Form Builder tool to quickly build checklists meeting exact requirements for each property – with support from the GoAudits team whenever needed.
Example of care home checks on the GoAudits inspections app
The user-friendly app was quickly adopted by all members of staff. Seeing good results and time-savings, the management team rolled out the app to an increasing number of audit areas – more than doubling the number of audits in 6 months, compared to the previous period.
Today, dozens of Northern Healthcare staff use GoAudits in all locations, using over 150 different checklists to perform 150-200 daily audits in different areas:
Bringing all audits and follow-up actions into one platform has created many efficiencies and improvements. Danielle Ruane explains:
“With GoAudits, we concentrated various compliance checks and audits in one single app that works online and offline. This allowed us to reduce the time we spend on these checks, increase quality of care, and most importantly, to reduce our response time if anything needs addressing. This ensures we maintain a safe and responsive environment for both staff and residents”.
Indeed over 12 months the team logged and resolved over 1100 issues and follow-up actions – improving processes and increasing the quality of care every day.
All information in one place gives extra visibility to the Management team, to make decisions and allocate resources where needed the most. It also makes it easier to provide evidence of due diligence and compliance in case of external audits, such as the CQC inspections.
Danielle highlights how GoAudits enables Northern Healthcare to ensure compliance with all applicable regulations: “Regulation 17 of the Health and Social Care Act draws attention to good governance. With GoAudits, we meet and surpass the requirements of this regulation – making sure our systems and processes meet the requirements of all other regulations – meaning that we operate a safe service.”
Danielle highlights the efficiencies and environmental benefits of going paperless: “In addition to the streamlining and increased efficiency of the auditing process, GoAudits contributes to our concerted efforts to reduce paper usage – as a result improving our environmental impact, which of course if only a good thing!”
Despite the pandemic, we have pushed forward with continuous improvement across the service, introducing GoAudits as our compliance reporting system.
This allowed us to reduce the time we spend on compliance checks, increase quality of care, and to reduce our response time if anything needs addressing. Additionally, GoAudits reduces our paper usage and environmental impact!
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