5 Best Corrective Action (CAPA) Management Software of 2024

Companies in regulated industries have a formal process to manage corrective and preventive actions (CAPAs). Typically, it consists of identifying problems, analyzing root causes, planning and implementing corrective actions, and verifying if the problems have been solved. 

Corrective action software help companies streamline this process and avoid significant regulatory risks. Read on to learn about the best CAPA software/corrective action software, their benefits, and how to select the right one for your company.

5 Best Corrective Action Software of 2024

Here’s an overview of our rankings of the top corrective action/CAPA software of 2024:

Corrective Action Request Software	Free Trial	Paid Plan
GoAudits	✅	$10/user/month
AssurX	❌	Quote upon request
Ideagen	❌	Quote upon request
Greenlight Guru	❌	Quote upon request
Qualio	❌	Quote upon request

1. GoAudits Corrective Action Software

GoAudits corrective action management software is a web and mobile-based platform that streamlines identification, planning, execution, and tracking of corrective actions. 

With comprehensive features like scheduling, task management, customizable checklists, automated reporting, and a powerful analytics dashboard, it facilitates faster issue resolution and greater customer satisfaction.

With a rating of 4.8 stars on Capterra, GoAudits is trusted by some of the biggest names across industries.

Key Features:

• Customizable Checklists: Create your own corrective action templates from scratch or use existing ones from the GoAudits library. 
• Workflow Automation: Set up workflows to share reports, assign corrective actions, and send reminders – from the field to the head office.

• Automated Reporting: Generate digital reports for the completed corrective actions and share them with team members.
• Regular Follow-ups: Receive weekly summaries, set up escalations, and never let any corrective measures slip through.
• Task Monitoring: Track every corrective measure using the inspection dashboard. Take necessary actions like reassigning tasks or adjusting the deadlines. 
• Free Corrective Action Assignment: Assign specific corrective tasks for FREE to appropriate personnel – both within and outside the organization – and ensure efficient implementation. For faster resolution, auditors can assign corrective actions within the app as soon as the issue is detected.
• Notifications: Team members get notified about tasks assigned to them. They can update the status of the task and inform team members – all without signing into the platform.
• Analytics: Analyze data and study trends to identify the root cause of problems and find new areas of refinement, promoting a culture of continuous improvement.

2. AssurX

AssurX corrective and preventive action software is used in high-risk industries such as food manufacturing, life science, and manufacturing. The software aims to ensure regulatory compliance and quality management through automating paperwork, mitigating hazards, and effective training. 

Key Features:

• Document management
• Integrations with MES, LIMS, ERP, CRM, etc. 
• Complaint management

3. Ideagen

Ideagen’s CAPA system software empowers businesses to streamline their quality management by offering user-friendly tools for issue identification, corrective action planning, and reporting. It simplifies CAPA processes, boosting efficiency and driving continuous improvement.

Key Features:

• Automated workflows
• Training tracking
• CAPA document management

4. Greenlight Guru

Greenlight Guru CAPA tracking software helps companies make proactive decisions toward building resolution plans. The software automates the CAPA process and workflows to help teams conduct investigative studies to reach the root cause of the problem.

Key Features:

• Task management
• Workflow templates
• Auto generation of documents

5. Qualio

Majorly dealing in healthcare and life sciences, Qualio offers CAPA management software that helps companies automate paperwork and daily procedures to build high-quality products that adhere to various safety and regulatory standards.

Key Features:

• Root cause analysis
• Event and task management dashboard
• Integrations with third-party software like Salesforce

What is a Corrective and Preventive Action (CAPA) Software?

A Corrective and Preventive Action (CAPA) software or corrective action software is a digital tool that helps companies improve product and service quality by streamlining issue identification, resolution, and prevention. This helps businesses reduce reworks, minimize customer complaints, and ensure regulatory compliance.

Key features of corrective action request software include robust issue tracking, root cause analysis tools, workflow automation, document management, and real-time reporting. These capabilities enable teams to collaborate effectively, implement corrective actions efficiently, and measure the impact of these actions over time.

Benefits of Using CAPA Management Software

In a nutshell, CAPA system software provides a structured approach to pinpointing problems, formulating solutions, discovering ways to implement corrective measures, and preventing problems from reoccurring. Here are the specific benefits of using corrective action plan software for a company:

Enhanced Efficiency

A CAPA software automates the process of issue identification, assignment, tracking, and reporting. This saves time and resources spent on manual data entry and paperwork. Furthermore, it allows you to set up workflows for your CAPA process, ensuring faster resolution and minimum disruptions.

Data & Trend Analysis

Managers can use analytics dashboards to study findings and filter out relevant information to plan, prioritize, implement, and track these corrective actions. They can also convert the metrics into visuals using integrations like Power BI and Tableau.

Improved Compliance

CAPA is integral to ISO standards, which have stringent documentation requirements. With a CAPA software, you can digitize documents and use them to study the audit trials, assess ISO compliance, pinpoint noncompliances, and develop a POA to enhance compliance.

Reduced Costs

A corrective action tracking software prevents costly recalls, reworks, and customer complaints by identifying and addressing the issues promptly. Also, data analysis through the software helps you prioritize resources and focus your efforts on the most critical quality areas, saving time and money.

Better Collaboration

You can define user permission to access reports, checklists, and other documents, customize workflows, set notifications, and more for workers across different sites.

Enhanced Customer Satisfaction

The software helps you address customer complaints and product defects quickly, leading to improved customer satisfaction and loyalty. Furthermore, proactive identification of quality issues through analytics minimizes the chances of repeat complaints.

Continuous Improvement

The emphasis on identifying and preventing recurring issues fosters a culture of continuous improvement within your organization.

Key Features of an Effective Corrective Action Request Software

An effective CAPA or corrective action software goes beyond simply automating tasks. It empowers your organization to identify, address, and prevent quality issues efficiently. Here’s a breakdown of the key features that define a strong CAPA software solution:

• CAPA Checklists: The corrective action software should offer digital customizable CAPA checklists based on industries and regulatory standards. These checklists guide your team in CAPA audits and ensure consistency in data collection. The software should also facilitate managers to build their own forms and checklists using tools like a drag-and-drop form builder.
• Automated Notifications: Once an issue or nonconformance has been identified, the personnel should be able to notify all the stakeholders – both within and outside the organization (like suppliers, distributors, contractors, etc.), facilitating faster response time.
• Corrective Action Planning Tools: These tools should guide users through a structured process for defining corrective actions, assigning responsibilities, scheduling implementation, and setting deadlines.
• Automated Reporting: The CAPA management tools should allow users to generate comprehensive reports – with checklists, nonconformance photos, overall performance scores, and past noncompliance records – that can be easily shared with team members automatically. This will save significant time spent in creating manual reports.
• Tracking and Monitoring Capabilities: The CAPA management software should offer an effective platform through which managers can track the progress of the problem resolution in real time. Furthermore, they should be able to reassign tasks or change deadlines in case of a change of plans.
• Analytics Dashboard: Besides monitoring the status of the corrective actions, analytics dashboards help managers access CAPA data and reports to further plan improvements. It also should be able to present data in various formats to identify trends and recurring issues.
• Workflow Automation: Managers should be able to set workflows specifying team members’ functions and responsibilities, such as approving corrective measures, verifying the implementation, etc.

CAPA Software In Action: Customer Success Stories

Here’s a real-life case study demonstrating how companies leverage corrective action software to accelerate and streamline their corrective action process.

Nissin Foods Expedites Corrective Action Using CAPA Software

Nissin Foods implemented the GoAudits corrective and preventive action software to streamline its quality control inspections across manufacturing facilities. Previously reliant on paper documentation, the company faced delays in data collection and corrective actions.

With GoAudits, Nissin Foods digitized its quality checks and GMP (Good Manufacturing Practice) inspections, enabling real-time data retrieval and immediate action. Features like automated reporting and email notifications helped the company respond quickly to nonconformances and manufacturing defects.

With the ability to immediately email the report to the relevant parties, we get real-time information that allows our supervisors to sign off corrective actions and resolve any issues much quicker than before.

Eddie Odie, QC Manager, Nissin Foods