Construction, Real Estate
Woodside Homes is one of the top homebuilders in the US, focusing on the development and construction of high-quality, environment-friendly family homes.
Woodside Homes is part of Sekisui House, which has built 2.5 million houses globally – making it the #1 homebuilder in the world.
One of the top homebuilders in the US, Woodside Homes builds and delivers hundreds of new houses to its customers each year, across several US states. The company needs to ensure a consistently high quality of the build, finish and equipments before each and every delivery.
The team was looking to formalize and streamline its quality control process and selected GoAudits for this purpose.
“As we started communicating with the GoAudits team, and working together to build exactly what we needed to capture the data, it appeared this was the right solution for us”, explains Ciaran Mullins, General Superintendent at Woodside Homes.
Woodside Homes offers various solutions, including fully equipped and personalized housing. Therefore the construction and pre-delivery quality control covers many aspects, with hundreds of inspection points: from roofing and insulation, to electrical and HVAC setups, to interior fixtures and appliances in all rooms, bathrooms and kitchens, all the way to garden landscaping. Any issues found require coordination with many different Trade Partners, such as builders, suppliers and installers.
As a result, consistent quality checks and follow-ups were sometimes a challenge. “We were performing different checks and taking notes, but not in a systematic and formalized way. Therefore GoAudits has been a game changer for us,” says Ciaran Mullins.
Today, dozens of users at Woodside Homes perform quality control checks across hundreds of new houses delivered each year – which results in significant efficiencies and time savings for everyone.
Custom digital checklists, the intuitive app and automatically shared reports – all these features have significantly simplified the work of the Customer Care and Delivery teams, while improving overall quality.
Greg Lowes, Customer Care Manager at Woodside Homes, said: “We really appreciate the ease of using the mobile app for our Quality Control checks, adding photos and auto-emailing results to all necessary parties.”
“In my opinion, one of they key benefits for us is how we can easily capture the data and share it with our Trade Partners, keeping everyone on the same page”, explains Ciaran Mullins. “This really simplifies my role as General Superintendent.”
After performing quality control checks, users simply tap to automatically create and email a report to a pre-determined list of people. Follow-Up Actions, Dashboards and Notifications also help keep on top of any issues requiring action by different Trade Partners, and coordinate to resolve them faster.
According to Ciaran Mullins: “The final reports with pictures, a convenient summary and overall neat appearance are really helpful to us. GoAudits is a great tool that does everything we need, and helps us deliver better homes to our Customers.”
After collaborating with the GoAudits team over more than a year, Ciaran Mullins described his experience: “The team at GoAudits enhance the system to the exact way we need it, and quickly. You guys are AAA-Rated in my opinion!”
GoAudits was a game-changer for us. One of they key benefits is how easily we can capture the data and share it with our Trade Partners, keeping everyone on the same page.
A great tool that simplifies my role and helps us deliver better homes to our Customers. And the GoAudits team are AAA rated in my opinion!
Construction industry players like Woodside Homes use GoAudits for construction quality control, installation quality checks, and various building inspections:
Example: construction inspection checklists in the GoAudits app