Generic Mystery Shopper Checklist

Updated: over a week ago

Generic Mystery Shopper Checklist

General Questions

1. Is parking available near the building?


Photo Comment

2. Could you easily locate the place?


Photo Comment

3. Were there visible signs directing to the entrance?


Photo Comment

4. Was the building easy to find?


Photo Comment
Reception

1. Upon arrival, was the reception welcoming?


Photo Comment

2. Was there a staff person present?


Photo Comment

3. Did the receptionist greet you?


Photo Comment

4. Did the receptionist ask how he/she could help you?


Photo Comment

5. Did the receptionist make eye contact?


Photo Comment

6. Did the receptionist direct you to the place you needed to go?


Photo Comment

7. Was the receptionist friendly?


Photo Comment

8. Was the resource staff member wearing a name tag?


Photo Comment

9. Did the resource staff member ask you to complete a sign-in sheet?


Photo Comment

10. Were you satisfied with the waiting time at reception?


Photo Comment

11. Did the receptionist give an overview of available services?


Photo Comment

12. Did the receptionist ask if you had any questions?


Photo Comment
Rate The Staff Member/s

1. Please rate the resource staff member on the following criteria:


Photo Comment

2. Were the staff members friendly?


Photo Comment

3. Were the staff members available?


Photo Comment

4. Were the staff members courteous?


Photo Comment

5. Were the staff members helpful?


Photo Comment

6. Were the staff members attentive?


Photo Comment

7. Did the staff members have a professional appearance?


Photo Comment

8. Did the staff members behave professionally?


Photo Comment

9. Did the staff members display an acceptable/good level of knowledge?


Photo Comment

10. Did the staff members make you feel welcome?


Photo Comment

11. Did the staff member(s) explain things in a comprehensible manner?


Photo Comment

12. Did the staff members treat you with respect?


Photo Comment

13. Were any questions answered well?


Photo Comment
Services At The Store

1. How was the service?


Photo Comment

2. How long was the waiting time before you received the service?


Photo Comment

3. Were staff knowledgeable about services?


Photo Comment

4. Were staff knowledgeable about pricing?


Photo Comment
Environment

1. Did the shop have a warm and welcoming ambience?


Photo Comment

2. Did the shop have a visual appeal?


Photo Comment

3. Was the shop well-organized?


Photo Comment
Overall Impression

1. What was your overall impression?


Photo Comment

2. What was done well or impressed you?


Photo Comment

3. What could be improved?


Photo Comment

4. Any other comments?


Photo Comment

Is this sample what you are looking for?
Sign up to use & customise this template, or create your own custom checklist:

Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

goaudits app

Get started on a free trial

Seeing is believing! Try the full platform FREE for 14 days with your own data.
Or ask us to setup the system for you, at no cost.