Club Reception Checks

This reception checklist can be used to ensure that guests are received well right from the time of entering the club, for a great user experience.

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Facility & Services
Club Reception Checks

Reception And Lobby

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Club Reception Checks

This reception checklist can be used to ensure that guests are received well right from the time of entering the club, for a great user experience.

1. Is the Automated Attendant up to date and accurate?

2. Was the phone answered within 4 rings?

3. Was a proper BCC greeting given when answered?

4. What question was asked?

5. Did the receptionist properly answer the question?

6. Was each guest greeted as they entered the facility?

7. Was the recreational customer asked to join the loyalty club?

8. Was the proper recreational customer identification provided and verified?(Critical Fail)

9. Was the proper medical patient identification provided and verified? (Critical Fail)

10. Is the restroom clean and stocked with needed supplies?

11. Does the lobby appear clean, swept and organized?

12. Are coffee, tea and water options available and offered to guests?

13. Did the receptionist relay the waitlist/browse process and update the waitlist app accordingly?

14. Are there any open beverages without a lid on the reception desk? (Critical fail)

15. Is the receptionist's cell phone visible?