Customer Success
How Partnership Cleaning Solutions Delivers Consistent Quality Standards
At a Glance
Partnership Cleaning Solutions runs 100+ point inspections across the many client sites it manages. On paper, issues were easy to lose track of. With GoAudits, every issue became an action with a named owner and a due date. The result: stronger follow-through and many hours of admin saved each month.
Company Overview
Partnership Cleaning Solutions is a UK commercial cleaning company operating in a variety of industries including offices, retail, healthcare and industrial sites, providing cleaning and facility maintenance services. As a contractor, it has to hold the same standard on every visit, which makes consistent inspection central to the service.
The challenge: holding standards on paper across dozens of sites
A single site inspection can cover more than 120 individual checks, across every area from washrooms and kitchens to offices and communal spaces. Multiply that across the sites the company manages and the volume of data is high. On paper, it was hard to work with.
“Before GoAudits, our inspections were largely paper-based and manual,” Lucy Bailey, Director, explains. “That made it harder to maintain consistency, track trends, and respond quickly to issues. Collating data and sharing results across the business could also be time-consuming.”
The solution: digital audits with actions that get owned and closed
The team moved its inspections onto GoAudits, running them on the mobile app across every site. Auditors mark each check as they walk the site and capture photo evidence as they go.
What changed how the team works is what happens after a fault is flagged. Say an auditor spots limescale building up around a tap. It becomes an action with a named owner, a due date, and a photo attached. Everyone can see what needs doing and who is doing it. Nothing sits as an open promise in a WhatsApp thread.
Each audit also generates a clean, branded report on the spot. The team can share it internally in seconds, or with a client when one wants to see it, instead of writing it up by hand.
The result: visibility, accountability, and hours back each month
According to Lucy, the biggest change has been visibility and consistency. Standards hold steadier from one visit to the next, because issues get caught and assigned rather than waiting on paperwork.
Assigned actions have driven accountability too. With everyone able to see what needs doing and track it through to close, “response rates to actions have improved noticeably. “ The team also reports audit scores trending up over time, as recurring issues get addressed more systematically.
The time saved adds up. “On average, we probably save around 30 minutes per audit when you factor in writing up reports and distributing them,” says Lucy. “Across a month, this adds up to many hours of admin time that our team can now spend on actually improving operations rather than managing paperwork.”
The verdict: “GoAudits not only saves us time but also helps drive real improvements in quality and compliance. Combined with the excellent support from their team, it’s a solution I would confidently recommend to others in the industry.”
GoAudits for cleaning and facilities operators
GoAudits is the inspection app commercial cleaning and facilities teams use to run quality audits across every site they manage, turn findings into assigned actions, and hand clients a report worth reading. Three ways to start:
- Pick up a ready-made template. Grab one of our facility and cleaning inspection checklists and have it adapted to your sites in minutes.
- Bring your own checklists. Already work to your own inspection sheets? Send them over and our team builds them into the app for you.
- See it run on a real site. Watch how our cleaning inspection app works on a walkthrough, or see how teams use it for facilities management across other property types.
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