Industry: Retail, Food, Health & Fitness
About
Body Energy Club is a Canadian chain of health food stores, serving fresh juices and foods, and selling food supplements and sports nutrition ingredients.
The successful brand caters to various diet restrictions and preferences, continually expanding operations even in the midst of the pandemic. Operations include 15 stores around Vancouver and Los Angeles, a commercial kitchen producing bottled organic smoothies, as well as a warehouse, online store and home delivery service.
Location
Vancouver, Canada
The challenge of managing standards in a growing retail chain
Body Energy Club is a fast-growing chain of 17 health food stores headquartered in Vancouver, Canada. Preparing and distributing fresh juices and food, as well as packaged health supplements, the company needs to ensure consistently high standards, every day and across all its stores. Controlling store tidiness and proper merchandising, customer service levels, inventory management, food safety procedures, freshness and quality of ingredients, staff training and awareness, and now also Covid-19 safety protocols… is a constant process that requires many efforts.
Myles Blue, Area Manager at Body Energy Club explains:
“Before GoAudits, we were monitoring standards manually, through checklist printouts, google forms and digital uploads for historical tracking,” “As the business grew, this became increasingly time consuming, challenging, and overall an impossible task to run efficiently. The key challenges were consolidating data, condensing audit times and assigning trackable actions”.
Easy onboarding and a cost-effective solution
Looking for a simple solution to these challenges, Myles came across the GoAudits inspections app. He was able to quickly setup his own customized checklist with the self-service Form builder, and test GoAudits during the free trial. With a monthly Starter pack at just $10 per user, signing up for GoAudits was a no-brainer. “Working with GoAudits has been very easy. The Support Team has been helpful during the onboarding and overall responsive to any needs or inquiries. A pleasure to deal with!”.
Results: 2x faster audits, accountability and improved standards
For Myles as an Area Manager, it was particularly important to track the operational improvements across different stores: “GoAudits brought us speed, efficiency and helped us drive our own results. We cut our audit times in half, while increasing task accountability and overall insight to store operations. We also improved our average audit results, from 75% to above 90% over a 6 month period.”
"GoAudits brought us speed, efficiency and helped us drive our results. We cut our audit times in half. We improved our average audit results, from 75% to above 90% over a 6 month period. A great improvement for store operations, accountability and historical tracking!"
Myles Blue
Area Manager, Body Energy Club
The Body Energy Club team highlighted the following GoAudits features that were particularly helpful:
- Ability to upload photos directly from the mobile device, saving time and making it easy to document findings
- Action Plan: when an issue is spotted, an action can be immediately assigned to the right person
- Historical tracking of results over time, in the form of simple bar chart.
“With the mobile application, audits can be conducted at ease and on the spot, with data uploaded and shared with all interested parties,” explains Myles. “A great improvement for our store operations, accountability and historical tracking”.
To learn more about the GoAudits inspection app and checklists for retail, click here.
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