Consistently excellent quality standards
Industry
Construction, Services
About
Brian Boyd Waterproofing is a construction services company providing specialised waterproofing services, collaborating with dozens of installers across different properties and construction sites at any given time.
Location
Queensland, Australia
Consistently high quality standards are key for long-term success in the construction services industry. That is why Brian Boyd Waterproofing decided to implement a structured quality auditing process.
“We had no easy way to control quality across different installers”
Since installers work independently across many locations, it was not easy to verify each installation every single time. There was no simple way to track quality checklists, see if they were filled in a correct manner, and view results for each installer over time. “We used to conduct internal audits but not as frequently and consistently as we wished,” says Darren Athorn, Manager at Brian Boyd Waterproofing.
The company selected GoAudits to roll out a simple but efficient and consistent quality control process: a checklist on the phone allows easy self-inspections, but also enables managers to efficiently review all main quality points across different sites. Photos can be easily attached for visual proof and follow-up tasks can be created for the installers.
“We used to have sometimes inconsistent audit results. After the new quality control system was announced and rolled out, everyone was on the same page , and installers had clear criteria to work towards. We have seen quality jumping to a consistent >95% range“, explains Darren Athorn.
"Quality scores quickly improved to the >95% range"
According to Darren Athorn, implementing GoAudits has “created more accountability for installers, increasing quality exponentially.“
The team uses the Action Plan feature to log required improvements and next steps, making it easier to communicate across shifts and locations.
“I absolutely love the ability to create action items during the audit process. This allows our auditors to work directly and seamlessly with the installers to get rectification work organised immediately.”
Finally, Darren appreciated the support received from the GoAudits team during the implementation and beyond: “The whole team at GoAudits have been incredible, they have delivered absolutely everything they said they would and more!”
Find more information on the GoAudits construction inspection software, and check our library of construction inspection checklist templates.
The whole team at GoAudits have been incredible. From the great online help team right through to the management team I was dealing directly with.
They have delivered absolutely everything they said they would and more, the whole experience has been seamless!
Darren Athorn
Manager
Brian Boyd Waterproofing
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