19
Retail Brands
80
Stores in 9 countries
2500+
Action plans in 2022
+85%
Score Improvement
Industry
Retail
About
AR Holdings is a retail group operating franchises of prestigious international brands in Latin America, currently managing 80 locations across 9 countries with over 1500 employees. AR Holdings represent 19 brands in the fashion, home decor and restaurant industries, including Gap, Mango, Old Navy, MaxMara, Crate&Barrel, Outback Steakhouse, Olive Garden and more.
Location
Headquartered in Costa Rica, the Group operates in 9 countries across Central and South America
Requirement: custom audits for each brand and location
AR HOLDINGS operate retail franchises in fashion, home decor and restaurant industries, representing 19 international brands such as Gap, Mango, Crate&Barrel or Outback Steakhouse in Latin America.
With the creation of a new central auditing department, the company was looking for a tool to efficiently conduct customized audits for each of the brands, from retail standards to food safety, meeting the specific needs of each location.
José Enrique Ramírez Guillén is a Senior Auditor with AR Holdings:
“Since the department started, the Audit Director searched for a system to help get the project started in the best way. The vision was always that the reports should be easy to perform, with the results available as fast as possible. Of all the different platforms that we evaluated, GoAudits was the one that best suited our needs.”
Rolling out the new auditing process across 80 retail locations
Coordinating the roll out of centralised audits of 19 different brands across 9 countries was no small feat. The customer support from GoAudits and the flexibility of the platform were key to its success. As José Enrique explains:
“GoAudits helped us overcome the challenge of being a new internal audit department, for a company of more than 1,500 employees, with more than 80 stores. They have provided impeccable customer service, they are highly effective and always respond efficiently to our personalized requirements.”
“Some of the biggest benefits of the platform are its practicality and the variety of audits that can be done. We were able to efficiently implement and carry out personalized audits for each brand, according to its location.“
AR Holdings manage 19 international brands in the fashion/home retail and food industries
Efficient workflow, same-day reporting
Digital paperless auditing has brought more efficient and greener ways of working to the organization. José Enrique says:
“GoAudits allows us to focus our time and energy on different projects simultaneously, since all the information is organized on the platform and has a very efficient workflow. In addition, it helps the environment and by not accumulating paper because we do everything through a mobile application.”
One of the immediately apparent benefits for the AR Holdings team was the time savings and effective monitoring provided by instant inspection reports and analytics. After an inspection, the auditor simply clicks to produce a brand-specific report with photos, observations, graphs and action items. This report is immediately ready for distribution to all stakeholders.
“The Audit Department is the only department in the company, which initiates an inspection and delivers a detailed report with findings on the same day. This has set a high standard for the other departments“, explains José Enrique.
“The automation of reports and effective monitoring with dashboards are just some of the tools that lead to better and more efficient use of time for everyone.”
Action plans and +85% score improvements
The other major advantage was the ability to log and assign corrective actions during the inspection. It means that each audit results in clear action points that can be tracked, to make changes and monitor progress over time. As José highlights, the team heavily relied on this Action Plan feature to drive continuous improvements: “In this year and a half, we have produced 420 reports of 15 different types, generating more than 2,500 action plans, with an average improvement of 85%.”
"GoAudits have provided impeccable customer service. In this year and a half, we have produced 420 reports of 15 different types, generating more than 2,500 action plans, with an average improvement of 85%."
José Enrique Ramírez Guillén
Senior Auditor
Store audits, restaurant food safety inspections and more
Example – GoAudits inspections for retail and corrective Action Plans
The AR Holdings auditing team conduct various types of audits customized for each brand and location, covering areas such as:
- Brand compliance – with specific audit and reporting formats for each brand
- Store maintenance & cleanliness checks
- Promotions, visual displays & merchandising
- Standard Operating Procedures such as cash, discounts/ vouchers, inventory tracking, security, performance management and much more
- Restaurant food safety and operating procedure checks
GoAudits provides a mobile app and complete platform for audits and inspections. Learn more about our solutions for retail audits, food safety and quality audits, workplace safety inspections and much more.
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