10 Fitness is a chain of sports clubs in Arkansas and Missouri, USA. With 13 locations and counting, the clubs offer the latest and gym equipment, 24/7 opening, 300+ weekly group classes, personal training, massage/tanning facilities as well as home workouts.
10 Fitness is a US-based chain of sports clubs, currently counting 13 locations. To ensure equipment quality, facility cleanliness and brand standards, the teams were conducting frequent audits. With the pandemic, hygiene and safety became even more of a priority, with additional new procedures introduced in every area.
The team was looking to move away from paper forms and spreadsheets, to save paper and make it easier to update procedures when required.
Jenny Bradford, Facilities Coordinator at 10 Fitness, explains:
“Before GoAudits, we primarily used a paper method for conducting our audits, which was not conducive to the new digital age. Papers can easily get misplaced or damaged, furthermore updating or enhancing audits was quite troublesome. We also wanted to do our part for the environment in any way that we could.”
After testing with a few pilot locations, the corporate office rolled out GoAudits to all locations. Customized checklists were created both for evaluation audits by the corporate team and self-monitoring by the managers of each location.
GoAudits is now used for inspections and quality checks in various gym areas including:
Moving from paper and excel to digital checklists, 10 Fitness saves resources but also time. The customized checklists can be easily updated, all audit results easily disseminated in real time to the right team members. Asked about the benefits of GoAudits to her team, Jenny highlighted the efficiencies and improved communication:
“GoAudits has streamlined our auditing process for cleanliness, professional development, and training avenues. The “photo” feature has also been incredibly effective in communicating brand standards across all of our locations.”
Substantial time is saved by all employees in that all the score calculations are done automatically by the app. I appreciated the tremendous help from the GoAudits Customer Support in setting up quite complex weighting on our cleaning scores.”
The team was able to assign specific score weighting to each question and answer, providing a smart way to track scores. This real-time scoring empowers managers to monitor and compare results over time, by location or topic. But it is also an great tool to train staff, providing clear guidelines and motivating teams to improve scores and standards in each location. Which ultimately means many more happy customers for 10 Fitness.
GoAudits in an all-in-one app and software for facility inspections and standards monitoring:
Example: gym facility auditing checklists and automated reports in GoAudits