Shop Review - Monthly



Proud People

1. Fully qualified Manager on Duty (MOD) running every shift?


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2. All managers and team leaders aware of weekly/daily communications.


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3. Team morale - does the team look engaged?


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4. Personal hygiene - all personnel are clean, well groomed, wear correct, clean uniform.


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5. Employee's workers registration and right to work (visa) documents available on file and up to date.


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6. New starter documents and files completed.


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7. All employees have attended New Stater Induction?


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8. All lateness and absence been recorded accurately?


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9. Fitness to Work process followed, documents in place and used.


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10. All the vacancies on the system are live?


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11. Are all employee probationary reviews completed?


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12. Are employees with more than 3 months service are on the correct rate of pay?


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13. E-Learning compliance 100%


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14. Leaver's files and management files have been sent to head office?


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15. Holidays are managed sensibly throughout the year.


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Great Service

1. People deployment in line with business needs


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2. Staff transfers happening correctly


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3. Shift plan in use and in line with the business needs - Customers First


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4. Team provide a genuinely warm style of service


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5. There is a good interaction between team and customers


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6. Speed of service being managed well


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7. MBWA is being carried out throughout the day


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Tasty Food

1. Food handling standards are correct and are being followed


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2. Food production standards are correct and are being followed


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3. Cooking standards are correct and are being followed


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4. Quality check of langar and POS products


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5. Hot Food plan for the day is in place and being implemented


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6. Line check 1 item from the baking selection


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7. Line check 1 item from the yoghourts' selection


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8. Line check 2 hot food item, check the temperature


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9. Beverage quality reflect the 'How to Make' standards


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10. 2 working, calibrated digital thermometers available and in use


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11. All foods in storage suitably protected from contamination and foreign bodies


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12. Stock rotation, FIFO, No out of date products, ingredients, etc.


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13. Foods expiry dates are clearly marked and discarded upon expiry.


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14. Allergens & dietary information


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15. Glass tanks well presented and merchandised


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16. Till counters, fruit rack and other 'Impulse' items well merchandised


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Loving Shops

1. Outside furniture, signage, marketing materials clean and in good repair


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2. Atmosphere: music, temperature, lighting


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3. Shop furniture and fittings clean and in good repair


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4. Correct internal marketing materials in place, clean and in good condition


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5. Till area clean, tidy and well restocked


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6. Coffee machines clean and in good repair


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7. Coffee station clean and well organised


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8. Crockery available, clean and in good condition


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9. Oven, Hot Pie Oven, Microwave clean and in good repair, correct use procedures/standards observed


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10. HSG clean and in good repair, correct use procedures/standards observed


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11. Toilets clean, well stocked and in good repair


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12. Back of house fittings clean and in good repair


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13. Dry store areas and kitchen racking clean and well organised


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14. All refrigeration equipment clean and in good working order


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15. Benches and other food production areas clean and well organised


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16. All utensils and food contact items clean and in good repair


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17. All sink areas, kitchen dishwasher and surrounding areas clean and in good repair


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18. Walk in fridge clean and well organised


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19. All small equipment clean, well organised and in good repair


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20. All staff areas and void spaces appropriately used, clean and organised


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21. Bin rooms clean and organised, correct waste and refuse procedures followed


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22. Handwashing policies adhered to


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23. Any slip or trip hazards dealt with promptly and appropriately


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24. Food and drink consumption policy adhered to


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25. Correct chemicals in use and stored correctly


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26. Correct H&S, Food Safety and other legally required posters displayed + First Aid Kit


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27. No unsafe practices or conditions observed


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28. PPE is available and in use


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29. Cleaning equipment organised and in good repair


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30. Pest control - No evidence of unidentified pest activity


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31. Cleaning schedule in use and up to date


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32. Fire doors closed and unobstructed, fire routes clear of obstruction


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33. Risk assessments completed and up to date


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34. All accidents, incidents and dangerous occurrences reported accurately and investigated


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Business Standards

1. Daily/Weekly coffee checks performed and appropriate action taken.


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2. Due diligence books available and up to date


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3. GM & responsibility holders declaration completed


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4. Deliveries checked, correct and recorded


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5. Chilled & Frozen storage temperatures checked, correct and recorded


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6. Hot food and heating temperatures checked, correct and recorded


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7. Any Product recalls actioned and recorded on the shift handover


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8. Stock controls are in place, correct procedures are followed.


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9. Cash control procedures are followed on the shop floor


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10. Bankings and safe counts are correctly checked and witnessed


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11. Safe checks procedures followed


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12. Walk to the bank' procedure followed (incl. risk assessment)


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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