Server Training Checklist

Use the Server Training Checklist to equip your restaurant servers and waiting staff with targeted knowledge to provide great customer service.

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Food & Hospitality
Server Training Checklist

Menu And Concept

Service Procedures And Etiquette

Restaurant Information

Ongoing Support

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Server Training Checklist

Use the Server Training Checklist to equip your restaurant servers and waiting staff with targeted knowledge to provide great customer service.

1. Are the menu and specials reviewed with the server to ensure they are familiar with all offerings?

2. Is a thorough explanation of the restaurant's concept and atmosphere provided?

3. Are servers taught about the restaurant's wine list, including recommended food pairings?

4. Are servers provided information on the restaurant's local suppliers and sourcing practices?

1. Are servers trained on the proper use of the POS system?

2. Are the steps of the service process, including greeting guests, taking orders, and handling payments, reviewed with the servers?

3. Are the servers taught the correct way to handle and present food, including plating and garnishing techniques?

4. Are the servers taught the correct way to pour and serve wine and other beverages?

5. Are the servers instructed on proper table setting and service etiquette?

6. Are servers trained on the proper way to handle customer complaints and difficult situations?

7. Are the servers briefed on the restaurant's dress code and grooming expectations?

8. Are the restaurant's policies and procedures, including opening and closing procedures, reviewed with the staff?

9. Are the restaurant's safety and emergency procedures reviewed with the servers?

10. Are the restaurant's upselling and suggestive selling techniques reviewed with the servers?

1. Are servers shown how to properly set up and maintain a dining room, including table and chair arrangement?

2. Are servers provided information on the restaurant's history, mission, and values?

3. Are servers provided information on the restaurant's rewards program or loyalty program?

4. Are servers provided information on the restaurant's catering and event services?

5. Are the restaurant's social media and online presence reviewed by the servers?

6. Are servers provided information on the restaurant's community involvement and charitable giving efforts?

7. Are the restaurant's marketing and advertising strategies reviewed with the servers?

1. Is ongoing training and support provided for servers to ensure they are knowledgeable and confident in their roles?