Retail Customer Feedback Form

Use this Retail Customer Feedback Form to collect shopper insights, assess service quality, and improve in-store experience based on real customer input.

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Retail Customer Feedback Form

Store Visit Experience

Staff Interaction

Product Satisfaction

Checkout Process

Overall Satisfaction

Additional Feedback

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Retail Customer Feedback Form

Use this Retail Customer Feedback Form to collect shopper insights, assess service quality, and improve in-store experience based on real customer input.

1. What was the purpose of your visit today?

2. Was the store layout easy to navigate?

3. Were the shelves well-stocked with the items you needed?

4. Was the store clean and well-maintained?

1. Were you greeted upon entering the store?

2. Did the staff assist you in a timely and helpful manner?

3. Was the staff courteous and knowledgeable?

4. Were your questions or concerns addressed effectively?

1. Did you find the products you were looking for?

2. Were the products of satisfactory quality?

3. Were prices clearly displayed and reasonable?

4. Did you experience any issues with the availability of specific items?

1. Was the checkout line fast and efficient?

2. Was the cashier polite and professional?

3. Did you receive the correct items and receipt after purchase?

4. Were payment methods convenient and secure?

1. How satisfied are you with your overall shopping experience?

2. Would you recommend this store to friends or family?

3. Do you have any suggestions for improving your experience?

1. Would you like to provide any additional comments or feedback?

2. Would you like to be contacted regarding your feedback?