Restaurant Mystery Shopper Checklist

This restaurant inspection checklist can be used for mystery guest visits or management assessments. This complete restaurant audit checklist covers topics such as facilities, service quality, atmosphere and food quality in the public areas of the restaurant.

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Food & Hospitality
Restaurant Mystery Shopper Checklist

Atmosphere

Food Service And Accommodation

Restaurant Staff

Management

Overall Visit

Completion

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Restaurant Mystery Shopper Checklist

This restaurant inspection checklist can be used for mystery guest visits or management assessments. This complete restaurant audit checklist covers topics such as facilities, service quality, atmosphere and food quality in the public areas of the restaurant.

1. Was the parking lot free from dirt and trash?

2. Were the entrance doors clean?

3. Was the lobby and waiting area clean and organized?

4. Were bathrooms clean?

5. Were the bathrooms equipped with paper towels, soaps and disinfectants?

6. Was the dining room floor free from spills or any dirt?

7. Was the general ambiance relaxing and comfortable?

8. Was the background music pleasant and not too loud?

9. Were tables and chairs organized and free from any damage?

10. Were high chairs available for young guests?

11. Was the ventilation system adequate?

1. Did the staff greet you in a friendly manner upon arrival?

2. Did the server introduce himself/herself to you?

3. Were the menus in good condition?

4. Was the server accommodating?

5. Did the server have knowledge about the menu?

6. Did the server offer you bestsellers or appetizers?

7. Were your beverages delivered within 4 minutes of being ordered?

8. Did you receive the correct order and on time?

9. Was the food visually appealing?

10. Did the food have the right temperature?

11. Did the server remove empty plates or glasses right away?

12. Did the server refill your glass of water automatically?

13. Did the server offer any desserts?

14. Was the server professional?

1. Did all staff wear clean aprons and unwrinkled uniforms?

2. Did the staff follow proper hygiene practices?

3. Were the staff professional and welcoming?

4. Did the employees show teamwork?

5. Were all tables cleaned and sanitized after guests left the restaurant?

1. Did you meet the manager?

2. Did the manager visit you at the table?

3. Did the manager provide directions to the crew?

4. Was the manager accommodating and professional?

1. Overall rating?

1. Any recommendations?