Relative Survey Audit

Use the Relative Survey Audit Checklist to review survey processes, including design and distribution to gather valuable feedback and improve care quality. This audit can be conducted monthly.

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Relative Survey Audit



Survey Content And Design

1. Does the survey cover key areas of care (e.g., quality of care, staff communication, resident wellbeing)?


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2. Are questions designed to elicit clear, actionable feedback from relatives?


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3. Is the survey accessible and understandable for all relatives (e.g., language options, easy-to-read format)?


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4. Are relatives able to provide both structured responses (e.g., yes/no) and open-ended feedback?


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5. Does the survey include questions related to safeguarding, complaints, and overall satisfaction with the care provided?


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6. Is the survey reviewed and updated regularly to ensure relevance and effectiveness?


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Survey Distribution And Participation

1. Is there a process in place to ensure all relatives are invited to participate in the survey?


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2. Are surveys distributed using various methods (e.g., email, post, in-person) to accommodate different preferences?


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3. Is participation in the survey voluntary, and are relatives informed of this?


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4. Are all relatives/representatives given adequate time and support to complete the survey?


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5. Are there procedures in place to encourage participation from underrepresented groups (e.g., those with limited access to technology)?


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6. Is there a follow-up process to increase response rates (e.g., reminders, phone calls)?


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Feedback Collection And Confidentiality

1. Is there a secure system in place for collecting survey responses, ensuring confidentiality?


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2. Are relatives informed about how their feedback will be used and that their responses will remain anonymous?


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3. Is the survey compliant with the Data Protection Act 2018 in terms of collecting and storing personal information?


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4. Is there a process for relatives to provide feedback anonymously if they prefer?


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5. Are survey responses stored securely and accessible only to authorised personnel for analysis?


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6. Are relatives made aware of how to contact the care home if they wish to discuss their feedback further?


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Analysis Of Survey Results

1. Are survey responses analyzed systematically to identify key trends and areas for improvement?


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2. Is there a process for categorising feedback into different areas (e.g., care quality, staff communication, facilities)?


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3. Are positive trends and areas of concern highlighted in the survey analysis?


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4. Is there evidence that specific issues raised by relatives (e.g., complaints, suggestions) are logged and reviewed by management?


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5. Are survey results compared to previous surveys to track improvement or decline in satisfaction?


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6. Is survey data used to assess the care home’s performance against regulatory requirements (e.g., CQC Regulation 9)?


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Communication Of Survey Results

1. Are survey results communicated to relatives and other stakeholders in a timely manner?


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2. Is there a process for sharing survey outcomes with staff and management to improve care quality?


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3. Are relatives informed about any actions taken or changes implemented as a result of their feedback?


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4. Are survey findings incorporated into internal quality assurance reports?


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5. Is there transparency in communicating both positive and negative feedback, with clear plans for addressing concerns?


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6. Are survey results made available to external bodies (e.g., CQC) if requested?


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Action Plans And Follow-Up

1. Is there a documented action plan addressing areas for improvement identified in the survey?


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2. Are specific staff members assigned responsibility for implementing improvements based on survey feedback?


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3. Is there a process for following up with relatives who raised concerns or made suggestions in the survey?


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4. Are changes implemented as a result of the survey reviewed and tracked to ensure they are effective?


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5. Is there evidence of continuous improvement in the care home based on regular surveys?


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6. Are relatives informed about ongoing progress related to the issues they highlighted?


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Staff Awareness And Involvement

1. Are staff informed about the feedback provided by relatives in the survey?


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2. Is there evidence that staff are involved in discussions about how to improve care based on survey results?


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3. Are staff-given opportunities to respond to or clarify any concerns raised in the survey?


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4. Have staff received training or updates based on areas identified for improvement in the survey?


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5. Are staff recognised for positive feedback from relatives, contributing to staff morale and retention?


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6. Is there documentation showing that staff have been briefed on the survey results and any related changes to care practices?


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Compliance With Policies And Regulations

1. Does the relative survey process comply with CQC regulations (e.g., Regulation 9, Regulation 16)?


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2. Are surveys conducted regularly in line with the care home’s internal feedback and quality assurance policies?


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3. Is the survey design and distribution inclusive, following the Equality Act 2010?


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4. Are survey results incorporated into the care home’s wider quality monitoring and improvement processes?


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5. Are surveys conducted in a way that aligns with safeguarding policies, ensuring that concerns raised are acted upon?


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6. Are survey responses available for external audits or inspections (e.g., by CQC or local authorities)?


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Learning And Improvement

1. Have any improvements been made to care or communication based on previous relative surveys?


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2. Is there evidence of continuous improvement in areas such as communication, resident care, and staff performance?


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3. Are lessons learned from relative surveys used to update internal policies or procedures?


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4. Is there documentation that survey results have been shared with external stakeholders (e.g., CQC) if necessary?


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5. Have survey outcomes been used to shape staff training and professional development initiatives?


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6. Are regular surveys part of the care home’s ongoing commitment to improving the quality of care?


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Audit And Review Process

1. How often is the relative survey process reviewed or audited?


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2. Are there regular internal audits to assess the effectiveness of the survey process and the actions taken based on feedback?


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3. Have previous audits identified areas for improvement, and have those areas been addressed?


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4. Is there a system in place to track the outcomes of surveys and ensure recommendations are implemented?


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5. Are survey audits used as part of the care home’s quality assurance processes to meet regulatory standards?


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6. Are survey responses, including personal data from relatives, handled in compliance with the Data Protection Act 2018


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7. Is there a clear policy on how long survey responses are stored and when they are archived or deleted?


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8. Are survey responses accessible only to authorised personnel?


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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