LQA Room Dining Checklist

Leading Quality Assurance or LQA standards define the ultimate luxury in hotels. The LQA hotel room dining checklist was developed to ensure that the in room dining experience of guests is in accordance with the guidelines stipulated by the LQA. The inspection checklists include the following efficiency, service, emotional intelligence, product, and food.

Download as free PDF

GET A DEMO
SIGN UP TO USE TEMPLATE
SIGN UP

LQA Room Dining Checklist



Efficiency

1. Order served within the standard time?


Photo Comment

2. Was an estimated delivery time provided?


Photo Comment

3. Was the order served within 5 minutes prior to the estimated delivery time?


Photo Comment

4. Did the person taking the order, confirm the order to ensure it was correct and complete?


Photo Comment

5. Was a correct and clearly itemized bill presented and collected upon food delivery?


Photo Comment

6. Was a tray/trolley removal requested?


Photo Comment

7. If yes, was it collected within the stipulated time?


Photo Comment
Service

1. Did the employee delivering the food knock on the door/ring the doorbell; wait another 10 seconds before knocking on the door/ringing the doorbell again and announce themselves before entering the room?


Photo Comment

2. Was the newspaper at the door?


Photo Comment

3. If yes, did the employee bring it in with the food tray?


Photo Comment

4. Were the guests asked where they would like the tray/trolley to be placed?


Photo Comment

5. Did the employee secure the table leaf and set the table?


Photo Comment

6. Did the employee position the chairs appropriately?


Photo Comment

7. Did the employee make efforts to ensure the guests were comfortable?


Photo Comment

8. Did the employee offer to pour the beverages, remove the cloche(s) and stancap(s) as applicable?


Photo Comment

9. Was a tray removal card present?


Photo Comment

10. If not, did the employee inform the guest of tray/trolley collection procedures?


Photo Comment

11. Was all plastic/paper/foil wrapping removed before entering the room?


Photo Comment

12. Were the appropriate condiments/sauces decanted into the appropriate dishes or in miniature form and served with the meal?


Photo Comment

13. Were milk/cream and a full sugar selection (i.e., white, brown and sweetener) offered with the coffee/tea?


Photo Comment

14. Did the employee offer an appropriate farewell at the end of the conversation?


Photo Comment
Emotional Intelligence

1. All employees well-groomed wearing clean, well-fitted uniforms and wearing name badges?


Photo Comment

2. Was the employee’s speech clear and use of English/local language adequate in order to be fully understood by the guests?


Photo Comment

3. Did the employees engage in a well-paced, friendly and interested conversation with the guests?


Photo Comment

4. Did the employee use the guest's name discreetly without overusing it?


Photo Comment

5. Did the employee display appropriate body language a high level of confidence when carrying out his/her duties?


Photo Comment

6. Was the employee able to confidently answer questions about hotel facilities?


Photo Comment

7. Did the employee make efforts to find out information requested by guests?


Photo Comment

8. Was service anticipatory/intuitive and where required adapted/adjusted to meet the guest's needs?


Photo Comment

9. Did the employee make every effort to meet the guest's requests or offer suitable alternatives?


Photo Comment

10. Did the employee engage the guest as individuals and personalize interactions with guests?


Photo Comment

11. Were efforts made to ensure service was organized and professional without being intrusive?


Photo Comment

12. Did the employee actively listen to the guests without interrupting and give their undivided attention?


Photo Comment

13. Did employees maintain alert postures and carry themselves appropriately while interacting with each other in the presence of guests?


Photo Comment

14. Did employees display self-control and empathy in challenging interactions and offer suitable alternatives towards a resolution?


Photo Comment
Product

1. Was the menu/drinks list clean, in good conditions, without grammatical errors and easy to read?


Photo Comment

2. Were any special dietary requirements provided at any point during stay, acknowledged automatically?


Photo Comment

3. Was the room service tray/trolley clean and in good condition?


Photo Comment

4. Were the tablecloth or place mats or napkins clean, pressed and free of stains or tears?


Photo Comment

5. Were the correct and clean cutlery, crockery and glassware provided?


Photo Comment

6. Were clean and full salt and pepper cruets available?


Photo Comment

7. Was a fresh floral/table decoration present?


Photo Comment

8. Was a minimum of three different preserves served during breakfast?


Photo Comment
Food

1. Was the food presented in an appealing manner?


Photo Comment

2. Did the food served resemble the description from the menu?


Photo Comment

3. Was the food fresh having good flavours?


Photo Comment

4. Was the texture of the food appropriate?


Photo Comment

5. Was the food cooked as requested and served at the correct temperatures?


Photo Comment

6. Were portions of acceptable or generous sizes?


Photo Comment

7. Was a selection of hot and freshly brewed specialty teas/coffees available?


Photo Comment

8. Were at least two fresh juices served?


Photo Comment

9. Were breads/bakery items of excellent quality?


Photo Comment

10. Was the butter fresh and well presented?


Photo Comment

Is this sample what you are looking for?
Sign up to use & customise this template, or create your own custom checklist:

Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

Seeing is Believing

Get a live demo customized to your unique needs, or get started with a 14-day FREE trial.

GET A DEMO
START FREE TRIAL
  • No credit card, no commitment.