LQA Room Audit

Leading Quality Assurance or LQA standards define the ultimate luxury in hotels. LQA room audit checklists are used to ensure that hotel rooms meet the top quality standards outlined in the LQA guidelines. The purpose of the audit is to ensure that hotel guests have an exceptional luxury experience during their stay.

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LQA Room Audit



BEDROOM

1. Does the room provide a table and seating arrangement?


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2. Did the room provide an abundance of space?


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3. Was the furniture arranged so as to allow freedom of movement throughout the room?


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4. Was a flat screen plasma/LCD television with a minimum screen size of 32 inches provided?


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5. Was the room decorated with artwork or accent pieces?


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6. Was all furniture well maintained and of high quality?


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7. Was all technology/lighting in good working order and easy to use?


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8. Was flooring of high quality and in good condition?


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9. Was high-speed internet accessible and if so was the connectivity easy and user friendly?


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10. Was the desk/workspace of a good size and conducive to business needs?


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11. Was the decor luxurious and not out-dated in appearance and well-coordinated throughout the room?


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12. Was the mattress comfortable and the bed linen of good quality?


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13. Was the room adequately soundproofed?


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14. Was there ample full hanging and drawer/shelf space available for a minimum of two guests?


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15. Were all areas of the room well-lit with custom high quality light fixtures?


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16. Were all fabrics (curtains, upholstery, bedspread) clean, fresh in appearance and of good quality?


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17. Were rooms air-conditioned with an adjustable climate control panel?


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18. Was air-conditioning quiet and in good working order?


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19. Were the wall surfaces well maintained and enhanced with appropriate design elements?


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LIVING ROOM

1. Did curtains offer a complete blackout when closed?


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2. Were wardrobes equipped with internal lighting?


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3. Was a fresh floral/plant decoration present in the room or bathroom?


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4. Was a full-length mirror present within the room?


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5. Was a luggage rack and/or bench provided in the room?


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6. Was a range of good quality stationery items provided?


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7. Was a selection of reading material provided?


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8. Was a tie rack/hanger, shoehorn and umbrella available?


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9. Was a viewing hole present in the door?


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10. Was an emergency exit diagram prominently displayed?


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11. Was an alarm clock available in the room (can be via the television)?


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12. Was an in-room safe provided and was it in good working order/ available for immediate use (i.e. not locked without a key)?


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13. Was an up-to-date, grammatically correct and comprehensive guest services directory in good condition provided in the rooms?


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14. Was individually controlled lighting available from the bed?


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15. Was television and remote control in good working order and did it offer multilingual channels and a printed channel guide?


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16. Was the door lock in good condition with a deadbolt or safety chain?


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17. Was there a movie on demand channel option or was a DVD/CD player provided?


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18. Was an in-room bar provided?


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19. Were all room telephones in good working order with speed dial, voicemail and message waiting facilities?


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20. Were laundry bags and lists provided?


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21. Were matching good quality hangers provided and did they consist of suit, padded and clip hangers?


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22. Were there any spare electrical points near a mirror?


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23. Were there three telephones in the room?


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24. Were two chairs available that were of the appropriate height for a room service trolley?


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TILES

1. Have the areas in between tiles been cleaned?


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2. Have all surfaces been wiped dry?


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3. Have all tiles been checked to make sure there are no dirty streaks on the tiles?


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4. Is a diluted cleaning solution being used to scrub tiles?


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5. Is the sponge dipped in hot water to wipe the tiles so as to remove the excess cleaning solution?


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MIRRORS

1. Have the mirrors been cleaned to be spotless?


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2. Have the mirrors been checked for stains and marks?


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3. Have the mirrors been dried and polished?


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4. Are the mirrors being cleaned with damp sponges?


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5. Have all glass surfaces been cleaned and polished?


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DRAINS

1. Are drain holes free of any trash or dirt?


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2. Have the drains been sprayed with cleaning solution?


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3. Have the drain surfaces been scrubbed?


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4. Have the drain surfaces been washed with clean water?


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5. Have the drain covers been mopped and wiped dry?


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STANDARDS

1. Did staff have a good working knowledge of English as well as the local language(s)?


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2. Was 24-hour room service advertised as being available?


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3. Was hot and cold food available at all times?


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4. Was a bar available seven days a week?


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5. Was internet service available in the bedrooms and lobby area?


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6. Was a concierge/guest services available from 0700 - 2300 hours daily?


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7. Was a doorman service available from 0700 - 2300 hours daily?


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8. Was a restaurant available seven days a week for breakfast, lunch and dinner?


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9. Was a rooming of the guest service offered either by the receptionist or porter?


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10. If dry-cleaning services were available, was a same day dry-cleaning and laundry service advertised as being available?


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11. Was a 24/7porterage service available?


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12. Was a twice-a-day maid service offered?


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13. Was a pressing service available seven days a week?


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14. Was the front desk manned 24 hours a day?


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15. Was there access to fitness facilities within the hotel with minimum hours of operation being 0630 – 2030 hours daily?


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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