Hotel Night Manager Checklist

Use this Hotel Night Manager Checklist to structure tasks required for smooth night operations, staff management organized facilities and shift handover.

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Hotels & Vacation Rentals
Hotel Night Manager Checklist

Guest Services & Front Desk Management

Security & Safety Protocols

Administrative & Financial Duties

Operational & Maintenance Oversight

Emergency Preparedness & Response

Staff Supervision & Shift Handover

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Hotel Night Manager Checklist

Use this Hotel Night Manager Checklist to structure tasks required for smooth night operations, staff management organized facilities and shift handover.

1. Are guest check-ins and check-outs processed using the PMS system?

2. Are key cards verified and prepared for upcoming late arrivals?

3. Are guest requests (e.g., extra towels, room service) responded to by coordinating with housekeeping or room service?

4. Are welcome packets printed and organized for VIP and special request guests?

5. Are reservation details checked for accuracy, and are any necessary updates made?

6. Is the lobby area monitored, with furniture rearranged as needed and brochures or promotional materials restocked?

1. Are hourly property patrols performed, checking all entrances, exits, and parking areas?

2. Is live security footage reviewed and is any unusual activity logged in the security report?

3. Are all exterior doors locked at designated times, and is their security verified?

4. Are panic buttons, emergency lights, and fire alarms tested in common areas?

5. Is a nightly security checklist completed, noting any safety hazards or maintenance issues?

6. Are incident reports from previous shifts updated and reviewed, with follow-up actions taken?

1. Is the cash drawer counted at the beginning and end of the shift to ensure it matches the shift report?

2. Is a batch report of all POS transactions run and verified against receipts?

3. Are the day’s room charges and payments audited for accuracy, correcting any discrepancies?

4. Are end-of-day revenue and occupancy reports prepared and printed for management?

5. Are all guest folios, registration cards, and incident reports filed and organized?

6. Is the night audit report prepared and submitted to the accounting department?

7. Is the night log updated with a summary of the shift’s activities and any outstanding issues?

1. Are public restrooms inspected for cleanliness, with supplies restocked and any damage reported?

2. Is a quick inspection of all elevators performed to ensure they are operational?

3. Are any maintenance issues (e.g., broken fixtures, leaky faucets) logged into the maintenance system?

4. Are lobby temperature and lighting settings adjusted as needed for comfort?

5. Are all unused meeting rooms checked to ensure they are locked and secure?

6. Are all back-office and storage areas organized and locked?

1. Is a mock emergency drill conducted with night staff, reviewing evacuation routes and procedures?

2. Are all emergency exits unobstructed and clearly marked?

3. Are first aid kits fully stocked and accessible?

4. Are emergency contact numbers and procedures reviewed with staff?

5. Is the emergency log updated with any drills conducted or incidents reported?

1. Are tasks assigned and monitored for the night housekeeping team (e.g., cleaning public areas, turndown service)?

2. Is the handover log from the previous shift reviewed and staff briefed on key tasks for the night?

3. Is assistance provided to the bell staff with guest luggage or transportation arrangements if needed?

4. Is there a check-in with kitchen or room service staff to confirm any late-night or early-morning orders?

5. Is a nightly staff attendance sheet completed, noting any absences or tardiness?

6. Are the next day’s arrival and departure reports printed and distributed to relevant departments?

7. Is a final check of all public areas completed, securing any unlocked doors or windows?

8. Is the shift report reviewed with the incoming manager or front desk staff?

9. Are all keys, files, and cash securely stored before leaving the premises?