Hotel Duty Manager Checklist

Utilize this Hotel Duty Manager Checklist to oversee daily operations, handle guest requests, manage staff, and ensure all departments run smoothly.

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Hotel Duty Manager Checklist

Daily Operations

Morning Readiness

Team Readiness

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Hotel Duty Manager Checklist

Utilize this Hotel Duty Manager Checklist to oversee daily operations, handle guest requests, manage staff, and ensure all departments run smoothly.

1. Are there any updates or instructions from management?

2. Are there any scheduled events or activities on the premises today?

3. Are any distinguished guests expected to arrive?

4. Are there any construction or maintenance activities occurring?

5. Are there specific health protocols to follow?

6. Are there any new team members starting today?

7. Are there any team member anniversaries or celebrations?

1. Is the entrance area clean and welcoming?

2. Is promotional material in the entrance up-to-date and visible?

3. Are the public restrooms clean and well-stocked?

4. Is the reception area tidy and prepared for guests?

5. Is the staff break room clean and stocked?

6. Are all emergency exits accessible and clearly marked?

7. Is emergency information displayed clearly and maintained?

8. Are guest corridors free of litter?

9. Are meeting rooms clean and organized?

10. Is the business lounge tidy and inviting?

11. Is the pool area clean and well-maintained?

12. Is the fitness center clean and stocked with supplies?

13. Is the wellness spa clean and inviting?

14. Are administrative offices organized and ready for the workday?

15. Are outdoor areas free from debris?

16. Is the laundry facility clean and organized?

17. Are storage areas neat and orderly?

18. Are dining establishments clean and prepared for service?

1. Are front desk team members professional and well-presented?

2. Do front desk team members have clear tasks and objectives?

3. Are front desk team members adhering to operational standards?

4. Are new front desk team members paired with mentors?

5. Are struggling front desk team members receiving the necessary support?

6. Do front desk team members have appropriate protective equipment?

7. Are housekeeping team members organized and professional?

8. Do housekeeping team members have clear tasks and objectives?

9. Are housekeeping team members adhering to operational standards?

10. Are new housekeeping team members paired with mentors?

11. Do housekeeping team members have appropriate protective equipment?

12. Are all other team members organized and presentable?

13. Do all other team members have clear tasks and objectives?

14. Are all other team members adhering to operational standards?

15. Do all other team members have mentors available?

16. Do all other team members have appropriate protective equipment?

17. Are communication channels open for feedback and concerns?

18. Are routine safety assessments being conducted?

19. Is health and safety signage displayed prominently?

20. Are the consequences for non-compliance communicated clearly?

21. Are team members regularly using hand sanitizers?

22. Are team members encouraging guests to follow health guidelines?

23. Are team members aligned with the organization's values?

24. Are team members aware of career advancement opportunities?