Hotel Dinner Service Audit

Use this Hotel Dinner Service Checklist to ensure all tasks from setup to cleanup are completed efficiently and to high standards, for a seamless guest experience.

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Food & Hospitality
Hotel Dinner Service Audit

Ambiance And Setup

Staff Readiness And Professionalism

Menu And Order Taking

Beverage Service

Food Service

Table Maintenance During Service

Food Quality And Presentation

Hygiene And Compliance

Check-out And Guest Farewell

Overall Guest Experience

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Hotel Dinner Service Audit

Use this Hotel Dinner Service Checklist to ensure all tasks from setup to cleanup are completed efficiently and to high standards, for a seamless guest experience.

1. Is the dining area clean, with appropriate lighting and decor?

2. Are tables and chairs properly arranged and undamaged?

3. Are tables fully set with clean linens, cutlery, glasses, and napkins?

4. Is background music (if any) at an appropriate volume and style?

1. Are staff in clean uniforms with visible name badges?

2. Are staffing levels appropriate for expected dinner covers?

3. Do staff greet guests promptly and courteously?

4. Are staff attentive and available throughout service?

1. Are menus clean, current, and easy to read?

2. Do staff explain specials, promotions, or signature dishes?

3. Can staff confidently answer questions about dishes, ingredients, and allergens?

4. Is the order accurately taken, repeated for confirmation, and entered in a timely manner?

1. Are beverage orders taken promptly and delivered within 5 minutes?

2. Is there a diverse selection of non-alcoholic and alcoholic beverages?

3. Are wine and beverage pairings suggested when appropriate?

4. Are beverages served at the correct temperature and with appropriate glassware?

1. Are starters served within 10-15 minutes; mains within 20-25 minutes?

2. Is each dish attractively plated and served at the proper temperature?

3. Are all requested items and modifications correctly delivered?

4. Do servers check for guest satisfaction after each course?

1. Are empty plates and used utensils cleared promptly and discreetly?

2. Are beverages and water glasses refilled as needed?

3. Is the table kept clean and free of spills or clutter throughout service?

1. Is food fresh, high quality, and consistent with the menu description?

2. Are portion sizes reasonable and consistent?

3. Is food seasoned and cooked as requested?

4. Are desserts and coffee/tea offered at the appropriate time?

1. Do staff observe proper food safety and hygiene protocols?

2. Are all food allergens and dietary requirements handled correctly?

3. Are handwashing facilities available and regularly used by staff?

1. Is the bill accurate and delivered promptly?

2. Do staff thank guests, inquire about their experience, and invite them to return?

3. Is feedback solicited, or a feedback card provided?

1. Did guests feel valued and comfortable?

2. Was any complaint or issue handled quickly, professionally, and resolved to the guestâ€™s satisfaction?

3. Is there a follow-up system for guest feedback or loyalty programs?