Hotel Customer Satisfaction Survey Template

Use the Hotel Customer Satisfaction Survey Template to gather guest feedback, evaluate service quality, and enhance overall hotel experience and amenities.

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Hotels & Vacation Rentals
Hotel Customer Satisfaction Survey Template

Reservation & Check-In

Room Comfort & Cleanliness

Facilities & Amenities

Staff Service & Interaction

Dining Experience

Safety & Accessibility

Check-Out & Billing

Overall Satisfaction

Additional Comments

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Hotel Customer Satisfaction Survey Template

Use the Hotel Customer Satisfaction Survey Template to gather guest feedback, evaluate service quality, and enhance overall hotel experience and amenities.

1. Was your reservation process smooth and efficient?

2. Was your room ready at the promised check-in time?

3. Was the front desk staff courteous and helpful?

4. Did the check-in process meet your expectations?

1. Was your room clean upon arrival?

2. Was the bed comfortable and the linen fresh?

3. Were the bathroom and amenities in good condition?

4. Was the room temperature and ventilation satisfactory?

1. Did you use any hotel amenities such as the gym, pool, or spa?

2. Were these facilities clean, safe, and fully operational?

3. Did the amenities meet your expectations?

1. Were the hotel staff friendly and professional throughout your stay?

2. Were your requests and concerns handled promptly?

3. Did you feel welcomed and respected during your visit?

1. Did you dine at the hotel restaurant or order room service?

2. Was the food quality satisfactory?

3. Was the service in dining areas courteous and timely?

4. Were menu options sufficient to meet your preferences or dietary needs?

1. Did you feel safe during your stay at the hotel?

2. Were emergency exits and safety instructions clearly marked?

3. Was the hotel accessible for individuals with mobility needs?

1. Was the check-out process quick and accurate?

2. Were you satisfied with the clarity of your final bill?

3. Did staff assist you efficiently with your departure?

1. How satisfied are you with your overall hotel experience?

2. Would you stay at this hotel again in the future?

3. Would you recommend this hotel to others?

1. Do you have any suggestions or comments to help us improve your next stay?

2. Would you like to be contacted about your feedback?