Hotel Audit Service

Updated: over a week ago

Hotel Audit Service

Entrance Experience

1. Exterior pathways are clean and well maintain.


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2. Signage is clean and well maintain.


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3. Glass panels and doors are clean and well maintained (free from fingerprints).


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4. Lighting is in working order & of comfortable brightnes


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5. A warm welcome/greetings, smile & eye contact when any guest steps into the outlet


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6. Host stand is neat & tidy (no clutter), shop card is available.


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7. Valet Parking (if applicable).


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Dining Experience

1. Flowers are fresh and well maintained.


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2. Candle holders in the outlet are clean and well maintained.


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3. Floors and walls are clean and in good condition.


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4. Ceiling, vents, and lights are clean and in good condition.


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5. Tables & chairs are clean and in good condition.


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6. Menus and beverage lists are in good condition.


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7. Air-con temperature is comfortable.


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8. Background music is brand appropriate and of appropriate volume.


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9. Plants are in good condition and well maintained.


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10. Dining area smells pleasant.


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11. Staff uniforms are clean and well ironed.


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12. Legible nametags are worn by service team members.


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13. Table settings are clean and accurate.


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14. Smallwares, utensil, cutlery, plates, etc. are clean and in good condition.


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15. There is no evidence of insect, rodent, or other pest infestation.


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16. Service station is neat & tidy (no clutter).


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Toilet Experience

1. Toilet facilities are clean and well maintained.


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2. Floors and walls are clean and in good condition.


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3. Lighting is in good condition and of comforatble brightness.


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4. Air-con temperature is comfortable.


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5. Flowers or plants are fresh and well maintained.


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6. Doors are clean and in good condition.


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7. Toilet is clean and pleasant smelling.


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8. Sufficent hand soap, toilet rolls, urinal crystal blocks (male toilets) & sanitizer (if applicable) are available.


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9. Bins are available and in good condition.


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10. Background music is brand appropriate and of appropriate volume (if applicable).


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Bar Station Experience

1. Ice bin and drip trays are clean and in good condition.


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2. Display is neat and fully stocked.


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3. Coffee machine is clean and free of stains.


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4. Garnishes are fresh and in good condition.


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5. All cups, mugs, saucer utensils are clean and in good condition.


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6. Table tops are clean and free of grease and stain.


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7. All condiments are stored properly and covered.


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8. Shelves and racks are clean and in good condition.


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9. Handwash basin is equipped with handsoap


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10. Lighting is in working order.


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Food & Beverage, Guest Experience

1. Staff is able to clearly mention & recommend special of the day or signature items [either food or beverage]


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2. Staff able to upsell by recommending additional items [mineral water, starter or sides]


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3. Food is served at an appropriate temperature.


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4. Dishes are presented according to brand standard in term of taste, plating & percieve value.


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5. Food preparation time is according to brand standard (fire time for starters and subsequent courses).


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6. Dessert is offered after the main course.


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7. Beverages are served at the appropriate temperature.


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8. Beverages are presented in approved glass ware.


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9. Garnish is appropriate and fresh.


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10. Coffee or tea is offered after dessert.


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11. When serving food or beverage to guest, staff mention on item name when placing in front of guests


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12. Mgmt Staff touch every table at least once during the meal period.


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13. Staff bid farewell with a smile & eye contact


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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