Guest Experience In Communal Areas

Guest Experience in Communal Areas



Service

1. Telephone conversations are calm and clear


Photo Comment

2. The guest is always asked permission before being placed on hold


Photo Comment

3. No telephone hold longer than 30 seconds without offering call-back


Photo Comment

4. Staff acknowledges the guest when appropriate and reasonably possible


Photo Comment

5. Staff is highly articulate and avoids slang and excessive use of phrase-fragments


Photo Comment

6. Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction


Photo Comment

7. Staff readily smiles and maintains an engaging expression


Photo Comment

8. Staff makes eye contact and keeps focus on the guest


Photo Comment

9. Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful


Photo Comment

10. Cross-departmental channels of communication among staff are consistent and complete


Photo Comment

11. Staff maintains alert posture and behaves professionally in view of the guest


Photo Comment

12. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance


Photo Comment

13. If known, the guest's name is used naturally as a signal of recognition


Photo Comment

14. Staff closes interactions with a polite, appropriate remark


Photo Comment

15. All staff encountered are wearing professional, clean and well-fitted uniforms


Photo Comment

16. All staff encountered are extremely well-groomed


Photo Comment

17. Staff does not decline any request without offering appropriate alternatives


Photo Comment

18. All services are handled without excessive delays


Photo Comment

19. Large groups or meetings are handled in a way that does not interfere with the guest's visit or make them uncomfortable at any point


Photo Comment

20. Staff uniforms are exceptional in design and style


Photo Comment

21. Did the property’s food and beverage experiences stand out in any way?


Photo Comment
Facility

1. All desks in public view are presentable and approachable, clean and in excellent condition


Photo Comment

2. When approaching and/or entering the property, there is a strong sense of arrival in terms of design and/or notable elements


Photo Comment

3. In the public space of the hotel, there are elements that combine to create this property's unique sense of place


Photo Comment

4. The architectural and design style of the public areas is notable in quality, interest and/or execution


Photo Comment

5. When present, exterior landscaping and grounds are notable in their design, interest and/or execution


Photo Comment

6. All connected public areas are true to the thematic elements. There are no unintentional mismatching styles of furnishings or indication that remodeling was not thorough or done in cycles


Photo Comment

7. The guest is comfortable when moving around the hotel or sitting in the lobby. There is sufficient privacy, space and comfortable seating


Photo Comment

8. If available, wireless Internet service provided in the public areas is strong and reliable


Photo Comment

9. The interior public areas are clean and in excellent condition


Photo Comment

10. The exterior public areas are clean and in excellent condition


Photo Comment

Is this sample what you are looking for?
Sign up to use & customise this template, or create your own custom checklist:

Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

goaudits app

Get started on a free trial

Seeing is believing! Try the full platform FREE for 14 days with your own data.
Or ask us to setup the system for you, at no cost.

GoAudits Logo

Is GoAudits right for you?

Trusted by 600+ businesses globally

Book Intro Call