Forbes Standards Hotel Housekeeping Checklist

With this Forbes Standards 2024 checklist, conduct inspections and ensure that your hotel meets the Forbes 5 star standards of service for daily housekeeping.

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Forbes Standards Hotel Housekeeping Checklist



Hotel Housekeeping

1. Is the bathroom floor thoroughly cleaned?


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2. Are all bathroom fixtures thoroughly cleaned?


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3. Are bathroom appointments such as mirrors, shelves, etc. thoroughly cleaned?


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4. Are all used bathroom linens and robes removed and neatly replaced unless the guest opts into an environmental preference program?


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5. Are all fresh bathroom linens clean and in excellent condition?


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6. Are toiletries and cosmetics neatly arranged?


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7. Are high-quality underliners used for toiletries on the vanity or counter surfaces, but not under items on narrow shelves?


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8. Are small appliances provided by the hotel, with their cords (i.e., hairdryer, iron, etc.) neatly coiled, and appliances tidily arranged in a convenient location?


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9. Are end sheets of toilet tissue neatly pointed or similarly cared for?


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10. Are bathroom amenities sufficiently supplied to last until the next service, and is any single-use amenity that is more than half depleted added with a fresh product?


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11. Is debris thoroughly removed from all areas of the bedroom floor?


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12. Is any significant dust, debris, or spillage on furniture surfaces thoroughly cleaned?


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13. Following daily service, are all bed linens completely clean and in exceptional condition unless the guest opts into an environmental preference program?


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14. Is the bed tightly and attractively remade with decorative elements replaced?


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15. If the guest opts into an environmental preference program, are their requests honored?


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16. Are wastebaskets and ashtrays throughout the bedroom and bathroom emptied/cleaned?


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17. Are soiled in-room dining serviceware, trays, or trolleys removed from the room and not left in the corridor?


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18. If used, is glassware, silver, or china in the room thoroughly cleaned?


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19. If provided complimentary, are food and beverage amenities freshened and/or replaced as necessary?


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20. If applicable, are items consumed from the minibar replaced at some point during the day?


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21. If ice had been provided in the ice bucket, is the ice bucket drained and cleaned, or completely refreshed?


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22. Is clothing left around the room neatly folded or draped and left within immediate guest view?


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23. Are shoes left out in the room paired and neatly placed near where the guest had left them, out of high-traffic areas?


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24. Are personal guest belongings, other than clothing or toiletries, not substantially disturbed, and no guest belongings are missing?


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25. Are personal guest belongings, other than clothing or toiletries, handled in a noteworthy manner?


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26. Are magazines and newspapers neatly compiled and arranged?


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27. Are hotel collateral such as service directories, in-room dining menus, corporate directories, etc., neatly arranged?


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28. Are TVs turned off or set to a dedicated welcome channel, furniture throughout the room neatly straightened, and closet and cupboard doors closed?


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29. Are all window treatments opened, if appropriate, having a symmetrical appearance and uniform day-to-day?


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30. Are depleted complimentary room amenities replenished, such as notepads, pens, and laundry kits?


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31. Are burned-out light bulbs or other malfunctioning equipment replaced/repaired?


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32. Does the room have an extremely fresh, comfortable atmosphere when the guest returns?


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33. Is daily service provided in a timely, convenient, and discreet manner so that the guest does not feel disturbed?


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34. If a room attendant, minibar attendant, or technician is encountered, are they very polite and professional, with an appearance consistent with the property style and demonstrating a strong sense of personal care and hygiene?


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35. Are security precautions taken when staff is servicing rooms?


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36. Are guest room corridors kept neat and organized during daily service?


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37. Does the property offer environmental options for housekeeping services?


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38. Is the environmental program completed as expected?


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39. Are efforts made to reduce energy consumption by turning off unnecessary lights or appliances?


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40. Are amenities not replaced until necessary?


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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