Dignity in Care Audit

This checklist has been designed to assess and evaluate whether care providers ensure the dignity of service users is maintained when rendering the services.

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Library
Healthcare
Dignity in Care Audit

Section

Communication

Promoting Individual Needs

Staff Knowledge And Training

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Dignity in Care Audit

This checklist has been designed to assess and evaluate whether care providers ensure the dignity of service users is maintained when rendering the services.

1. Sufficient information is given to support service users decision making

2. Staff always show respect for personal property

3. The service users are fully supported to make choices and changes in their daily routines

4. Specialist equipment is available and used to maintain independence if needed

5. Safety in the service users’ own home is paramount

6. Privacy and modesty is achieved for service user while receiving care

7. Self-care is promoted in all aspects of personal care

8. There is freedom to complain without fear of repercussions

9. Service users and/or their representatives have involvement in decision making about care and treatment

10. Respect for religious and cultural beliefs is shown by carers / staff

11. Policies are in place to ensure those needing assistance in eating are properly supported

12. Appropriate, sensitive assistance is available if required

13. Service users are supported to exercise their choice (e.g. around activities going out, routine)

14. Policies are in use regarding the promotion / protection of individual needs, beliefs and values with regards to religion, culture, etc.

15. The name the service user wishes to be called is agreed

1. There are policies/ procedures in place to maintain service user’s confidentiality and security of records

2. There is access to translation/ interpretation for service users

3. Staff recognise the importance of listening to service users

4. Service users are engaged with staff in reviewing and making changes to their care / support

5. Service User Guide and Statement of Purpose promotes dignity in care

6. Staff are courteous and communicate with openness and clarity

1. Individual needs are assessed, recorded and communicated sensitively and appropriately between service user and staff

2. Action plans are reviewed and completed as agreed by service user and staff

3. Assistance is given that reflects user’s needs and preferences

4. Agreed time of visits from carers are adhered to and reasons explained to the service user when this does not happen

5. People lacking or with fluctuating capacity are given opportunity to choose and make decisions where possible

1. A Dignity in Care card has been given to all staff

2. Dignity in Care is covered in staff inductions and interviews

3. Dignity in care is discussed at staff meetings

4. The Care Home has a named and registered Dignity Champion

5. Staff training includes Equality, Diversity, Communication, etc.