Dealership Inspection Checklist

Use this Dealership Inspection Checklist to inspect forecourts, showroom, service workshop, parts department, customer experience, compliance, and more.

Download as free PDF

GET A DEMO
SIGN UP TO USE TEMPLATE
SIGN UP

Dealership Inspection Checklist



Forecourt And Exterior

1. Dealer signage is correctly illuminated, undamaged, and visible from the main road approach.


Photo Comment

2. Brand logos and signage meet current manufacturer or franchisor standards with no outdated elements displayed.


Photo Comment

3. The forecourt and vehicle display areas are clean, free of litter, and free of oil or fluid stains.


Photo Comment

4. Display vehicles are correctly positioned, clean, and presented in line with brand standards.


Photo Comment

5. Customer parking bays are clearly marked, accessible, and free of obstruction.


Photo Comment

6. Disabled parking bays are clearly signed and unobstructed.


Photo Comment

7. EV charging points, where available, are operational and clearly signed.


Photo Comment

8. Entrance and exit routes are clearly marked with appropriate directional signage.


Photo Comment

9. Landscaping and external building condition are well maintained with no visible damage to gutters, fascia, windows, or doors.


Photo Comment

10. Delivery and transport access routes are clear and unobstructed.


Photo Comment
Showroom Presentation

1. All showroom display vehicles are clean, correctly priced, and presented in accordance with brand guidelines.


Photo Comment

2. Showroom floor vehicles have all required pricing, specification, and promotional materials displayed correctly.


Photo Comment

3. No unapproved signage, fixtures, or promotional materials are displayed in the showroom.


Photo Comment

4. Showroom flooring, walls, and ceiling are clean and in good repair.


Photo Comment

5. Customer-facing digital screens, configurators, and interactive displays are powered on and functioning correctly.


Photo Comment

6. Wi-Fi is available and operational for customer use in the showroom.


Photo Comment

7. Showroom lighting is fully functional with no failed bulbs in customer-facing areas.


Photo Comment

8. Background music or media, where used, is set at an appropriate level.


Photo Comment
Reception And Customer Welcome Area

1. The reception desk is staffed and presented to brand standards during all opening hours.


Photo Comment

2. Customer seating areas are clean, in good condition, and free of clutter.


Photo Comment

3. Refreshment facilities in the customer waiting area are stocked and operational.


Photo Comment

4. Customer restrooms are clean, fully stocked with consumables, and in working order.


Photo Comment

5. Product brochures, finance guides, and customer-facing literature are current and available.


Photo Comment

6. The dealership's opening hours and contact details are clearly displayed at the entrance.


Photo Comment
Sales Area And F&I Operations

1. Sales desks and consultation areas are clean and organized.


Photo Comment

2. Staff are in uniform or dressed to the dealership's presentation standards.


Photo Comment

3. Test drive vehicles are roadworthy, fueled, taxed, and insured for customer use.


Photo Comment

4. Finance and insurance documentation is stored securely and accessible only to authorized staff.


Photo Comment

5. Required consumer protection and pricing compliance notices are displayed at point of sale.


Photo Comment

6. Customer data handling notices, including privacy policy information, are visible in the sales area.


Photo Comment
Service Reception And Workshop

1. The service reception desk is staffed and operational for customer drop-off and collection.


Photo Comment

2. Job card and booking systems are functioning and up to date.


Photo Comment

3. Vehicle protection covers (seat, steering wheel, floor mats) are in stock and used on all customer vehicles entering the workshop.


Photo Comment

4. Workshop bays are clean, organized, and free of unnecessary clutter between jobs.


Photo Comment

5. Vehicle lifts and hoists are in good working order with current service and inspection records available.


Photo Comment

6. Diagnostic and workshop equipment is in working condition and calibrated as required.


Photo Comment

7. Technicians are wearing the required PPE for the tasks being performed.


Photo Comment

8. Hazardous materials including oils, lubricants, and chemicals are stored correctly in labeled containers.


Photo Comment

9. Used oil, coolant, and waste materials are stored in designated containers and disposed of through an approved contractor.


Photo Comment

10. Workshop floor drainage is clear and free of pooled fluids or slip hazards.


Photo Comment

11. Customers are not permitted to enter the workshop area without escort and appropriate PPE.


Photo Comment
Parts Department

1. Parts storage areas are clean, organized, and clearly labeled by category or part number.


Photo Comment

2. Shelving and racking are in good condition with no damaged or overloaded sections.


Photo Comment

3. High-value or controlled parts are stored securely with access limited to authorized staff.


Photo Comment

4. Parts stock levels for fast-moving items are within the minimum threshold set by department management.


Photo Comment

5. Cycle counting or stock reconciliation is being performed on schedule.


Photo Comment

6. Parts ordered for customer vehicles are clearly tagged and segregated from general stock.


Photo Comment

7. Obsolete or damaged stock is identified, quarantined, and processed for return or disposal.


Photo Comment
Vehicle Preparation And Handover Area

1. The PDI and vehicle preparation bay is clean and organized with equipment in its designated storage location.


Photo Comment

2. Completed and prepped vehicles awaiting handover are stored in a designated secure area.


Photo Comment

3. Fuel levels, tyre pressures, and fluid checks are completed as part of the preparation process before every handover.


Photo Comment

4. Handover documentation packs (owner's manuals, service books, spare keys) are prepared and held with the vehicle.


Photo Comment

5. Any pre-delivery damage identified during preparation is documented and reported before the vehicle leaves the preparation area.


Photo Comment
Health, Safety, And Emergency Preparedness

1. All fire extinguishers are in their designated locations, within service dates, and unobstructed.


Photo Comment

2. Smoke and fire alarms are installed throughout the facility and have been tested within the required period.


Photo Comment

3. Emergency exit routes are clearly signed, unobstructed, and known to all staff on shift.


Photo Comment

4. Emergency evacuation procedures are posted in visible locations throughout the facility.


Photo Comment

5. A fire drill has been conducted within the required period and records are available.


Photo Comment

6. First aid kits are stocked and available in all required areas of the facility.


Photo Comment

7. At least one qualified first aider is present during all operating hours.


Photo Comment

8. Eyewash stations are installed and accessible in the workshop and parts storage areas.


Photo Comment

9. Electrical panels are accessible, correctly labeled, and free from stored items or obstruction.


Photo Comment

10. Ladders in use are rated for commercial use, in good condition, and stored correctly when not in use.


Photo Comment

11. Any contractors on site have been inducted, have signed in, and are working within an approved method statement.


Photo Comment
Compliance And Documentation

1. The dealership's operating license and any required regulatory registrations are current and displayed as required.


Photo Comment

2. Staff training records, including health and safety induction and role-specific training, are up to date and available for review.


Photo Comment

3. Required employment and consumer protection notices are posted in staff and customer-facing areas.


Photo Comment

4. The complaints and escalation process is documented and available to both staff and customers.


Photo Comment

5. Customer satisfaction survey data is being collected and reviewed within the required period.


Photo Comment

6. Incident and near-miss reports from the previous inspection period have been reviewed and corrective actions documented.


Photo Comment

Is this sample what you are looking for?
Sign up to use & customise this template, or create your own custom checklist:

Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

Easy inspection app for your digital checklists

  • Conduct inspections anytime, anywhere - even offline
  • Capture photos as proof of compliance or areas needing attention
  • Instantly generate and share detailed reports after the inspections
  • Assign & track follow-up tasks, view historical trends on a centralized dashboard
GET A DEMO
START FREE TRIAL
GoAudits care app