Customer Satisfaction Report

Updated: over a week ago

Customer Satisfaction Report

Customer Details.

2. Company:


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3. Exhibition:


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Service Order Details.

1. How did you send your Mains service order?


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2. Did you request a confirmation?


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3. Did you request additional time or return after applicable surcharge date for your Mains service order?


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Amendments And Alterations.

1. Did you send alterations or additional services after initial Mains service order?


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2. Did you need any further information or drawings from the company to sort alterations/amendments?


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3. Did the company explain if there would be additional costs or surcharges for the alterations/amendments?


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Operational - Build Up.

1. We're all services ordered installed prior to build?


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2. We're all services in the correct locations? Providing a corresponding duct was available.


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3. Did any alterations, up-rates and duct moves get acted upon quickly?


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4. Was Mains electrician available at all times?


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5. Did the Mains electrician have a good knowledge of the exhibition and services supplied?


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6. We're mains energised efficiently?


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Operational - Open Day/s

1. Was Mains electrician available at all times?


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2. Did you need to contact Mains electrician for loss of power?


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Overall

1. We're all staff courteous and polite?


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2. We're all staff identifiable and wearing company clothing?


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3. If you had any questions or concerns, did you feel comfortable in contacting company staff for assistance?


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4. Did you believe you were treated like a valuable client?


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5. Did any member/s of company Staff behave or go beyond your expectations?


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Company Values

1. Did the member/s of the respective company Team as stated above exceed these values and in your opinion should be put forward for a performance award?


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Additional Comments And Suggestions Are Encouraged

1. Comments:


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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