Coffee Shops Cafes Mystery Shopper Checklist

Updated: over a week ago

Coffee Shops & Cafes Mystery Shopper Checklist

Schedule

1. Time of arrival


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2. Text only ~ Text


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3. Time of beverage order


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4. Time order received


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5. Time of Meal order


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6. Time order received


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7. Number of Guests


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8. Total bill


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9. Time of leaving


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Exterior Appearance

1. Could you find the café easily?


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2. Was the lighting adequate and operational?


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3. Was the exterior clean and inviting?


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Internal Appearance And Ambience

1. Was the store clean and inviting?


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2. Were all lights in working order and free from dust?


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3. How many customers were in the café?


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4. Number of visible staff?


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5. Was background music at an appropriate volume level not interfering with conversations?


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6. Was the positioning of tables orderly allowing access to wheel chairs?


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Service

1. Were you greeted upon arrival?


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2. How long before you were acknowledged?


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3. Did the waiter introduce himself/herself?


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4. Was your meal order taken soon after you entered?


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5. Were children offered any form of entertainment?


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6. Did your waiter read back your order?


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7. Were you asked if your meals are satisfactory during your meal?


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Beverages

1. Did you receive what you ordered?


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2. Was your coffee free from bitterness or acidity?


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3. Was the coffee rich and flavourful?


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4. Did your beverage arrive with clean glassware?


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5. Were you asked for a second drink order before or during your meal?


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6. Did you receive the order in a timely manner?


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Food

1. Did you receive the correct order?


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2. Is the meal reflective of what you ordered off the menu?


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3. Did you receive your order in a timely manner?


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4. Did your cutlery arrive clean and prior to your meal?


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5. Was the meal presented appropriately?


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6. Did your meal have the correct temperature


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7. Were your empty plates cleared soon after you finished eating?


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8. Was dessert offered after your meal?


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Restrooms

1. Were restrooms floors, walls and ceiling clean and in good repair?


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2. Were handwash basins clean and in working order?


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3. Were soap dispensers clean and stocked?


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4. Were trash cans lined, cleaned and emptied?


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5. Were toilets and urinals clean and working correctly?


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6. Was the area free from any odours?


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Staff, Appearance, Awareness

1. Were the staff dressed appropriately?


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2. Were the staff friendly?


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3. Were the staff attentive?


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4. Were the staff knowledgeable about the menu?


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5. Additional comments


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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