Care Home Maintenance Checklist

Care Home Maintenance checklist for monthly audits, designed by UK care experts for CQC Regulation 15 compliance. Covers preventative maintenance, safety compliance, contractor management, equipment checks and more. Customise as needed.

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Care Home Maintenance Checklist



Preventative Maintenance

1. Is there a preventative maintenance schedule in place for key equipment and systems (e.g., HVAC, lifts, boilers)?


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2. Are all scheduled maintenance tasks carried out on time?


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3. Is there documentation of regular inspections for high-risk systems (e.g., fire alarms, emergency lighting)?


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4. Are there regular checks of essential systems, such as heating, water supply, and plumbing, to prevent breakdowns?


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5. Is there evidence that preventative maintenance has reduced the number of urgent or emergency repairs?


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6. Are all preventative maintenance tasks logged and tracked in the care home’s maintenance records?


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Safety And Compliance

1. Is all maintenance work conducted in compliance with health and safety regulations (e.g., COSHH, PUWER)?


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2. Are fire safety systems (e.g., alarms, fire doors, emergency exits) regularly inspected and maintained?


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3. Are safety-critical systems such as lifts, hoists, and emergency lighting regularly serviced?


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4. Is there documentation of repairs or inspections for any safety hazards identified (e.g., electrical faults, trip hazards)?


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5. Are all maintenance contractors or third-party services appropriately qualified and compliant with regulatory requirements?


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6. Is there a process for reporting and addressing potential safety concerns raised by staff or residents?


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Response To Maintenance Requests

1. Are maintenance requests logged promptly when issues are identified?


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2. Is there a system in place for prioritizing urgent or high-risk maintenance requests (e.g., safety issues)?


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3. Are maintenance requests completed within the care home’s target response time?


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4. Are staff and residents informed of expected repair times and any potential delays?


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5. Are any delays in responding to maintenance requests documented and explained?


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6. Are staff encouraged to report maintenance issues, and is there a clear process for doing so?


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Condition And Functionality Of Equipment

1. Are essential equipment items (e.g., lifts, hoists, kitchen equipment) regularly checked for functionality?


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2. Is there a process for tagging or removing non-functional or unsafe equipment from use until repairs are completed?


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3. Are records kept of equipment repairs and servicing, including dates and details of the work completed?


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4. Is there evidence that non-compliant or faulty equipment is either repaired or replaced promptly?


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5. Are all electrical items regularly PAT tested, and are these checks documented?


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6. Is there a maintenance plan for high-usage equipment (e.g., laundry machines, kitchen appliances) to prevent breakdowns?


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Resident And Staff Comfort

1. Is the care home’s heating, ventilation, and air conditioning (HVAC) system regularly maintained to ensure resident comfort?


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2. Are residents’ rooms, common areas, and bathrooms regularly inspected for maintenance issues (e.g., plumbing, lighting)?


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3. Are there any maintenance-related complaints from residents or staff regarding the condition of the premises (e.g., heating, cleanliness)?


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4. Is there a system for addressing resident-specific maintenance requests (e.g., repairs in individual rooms, temperature adjustments)?


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5. Are lighting, temperature, and other comfort-related factors maintained at levels suitable for residents’ needs?


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6. Is there evidence that staff have raised concerns regarding maintenance issues that impact resident comfort?


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External Areas And Grounds

1. Are external areas (e.g., gardens, parking lots, walkways) regularly inspected for maintenance issues?


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2. Are outdoor paths, ramps, and steps safe, well-maintained, and free from hazards such as cracks or uneven surfaces?


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3. Is there a plan for maintaining the care home’s exterior, including cleaning, painting, and general upkeep?


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4. Are external lighting and security systems (e.g., cameras, alarms) regularly checked and functional?


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5. Are drainage and plumbing systems inspected regularly to prevent flooding or blockages?


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6. Is there a plan in place for addressing seasonal maintenance needs (e.g., snow removal, gutter cleaning)?


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Documentation And Record Keeping

1. Is there a comprehensive log of all maintenance requests and actions taken, including dates and completion times?


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2. Are records of maintenance work stored securely and accessible to management for review and audits?


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3. Is there a process for documenting any issues encountered during maintenance work and how they were resolved?


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4. Are records kept for all routine inspections, repairs, and services conducted by external contractors?


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5. Is there a documented procedure for updating maintenance records, including logging completed work and tracking outstanding tasks?


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6. Are records kept in compliance with data protection regulations (e.g., Data Protection Act 2018), particularly when maintenance involves personal data (e.g., room numbers, resident-specific issues)?


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Contractor Management

1. Are all external contractors or service providers vetted and qualified to perform maintenance work in a care home setting?


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2. Is there a process for monitoring the quality of work carried out by contractors?


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3. Are contractors provided with clear instructions and safety protocols when working on-site?


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4. Is there a system in place for tracking contractor performance, including meeting deadlines and compliance with health and safety standards?


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5. Are maintenance contracts reviewed regularly to ensure they meet the care home’s needs and regulatory requirements?


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6. Is there documentation showing that contractors are insured and compliant with legal requirements?


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Compliance With Regulatory Standards

1. Does the care home’s maintenance program comply with CQC Regulation 15 (Premises and Equipment) and Regulation 12 (Safe Care and Treatment)?


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2. Is there evidence that maintenance tasks and schedules meet the standards set by health and safety regulations (e.g., Health and Safety at Work Act 1974)?


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3. Are there regular internal audits to assess the safety and compliance of maintenance activities?


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4. Are maintenance activities compliant with fire safety regulations, including regular checks on fire alarms, extinguishers, and emergency exits?


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5. Is there documentation showing compliance with equipment safety regulations such as PUWER (Provision and Use of Work Equipment Regulations)?


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6. Is the care home’s maintenance programme reviewed and updated regularly to meet evolving regulatory requirements?


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Learning And Improvement

1. Has the care home’s maintenance programme been improved based on previous audits, incidents, or feedback?


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2. Are staff encouraged to provide feedback on the maintenance programme, and is this feedback used to improve services?


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3. Is there evidence of continuous improvement in the maintenance processes, including reducing the number of recurring issues?


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4. Have lessons learned from previous maintenance incidents been communicated to staff and contractors?


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5. Is there a system in place for identifying and addressing any gaps in the maintenance process?


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6. Are new technologies or methods being explored to improve the efficiency and effectiveness of the maintenance programme?


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Audit And Review Process

1. How often is the maintenance program reviewed or audited?


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2. Are there regular internal audits to assess the effectiveness and efficiency of the maintenance programme?


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3. Have previous maintenance audits identified areas for improvement, and have those areas been addressed?


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4. Is there a system in place to track the outcomes of audits and ensure that recommendations are implemented?


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5. Are maintenance compliance rates shared with management and used for future planning and budgeting?


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6. Are maintenance records, including personal data, handled in compliance with the Data Protection Act 2018?


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7. Is there a clear policy on how long maintenance records are stored and when they are archived or deleted?


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8. Are maintenance records only accessible to authorised personnel?


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General

1. Total Number of Maintenance Requests Logged:


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2. Number of Open Maintenance Requests:


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3. Number of Completed Maintenance Tasks During the Audit Period:


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4. Average Time to Complete Maintenance Tasks (Days):


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5. Number of Urgent Maintenance Issues Identified (e.g., safety-related repairs):


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6. Number of Items or Areas Requiring Regular Maintenance (e.g., HVAC, plumbing, electrical systems):


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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