Airport Lounge Audit Checklist

Use this Airport Lounge Audit Checklist to conduct routine inspections for cleanliness, maintenance and customer service quality standards in airport lounges.

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Transport & Automotive
Airport Lounge Audit Checklist

Facility & Environment Maintenance

Cleanliness & Sanitation

Food & Beverage Service Standards

Health, Safety & Security

Customer Service & Operational Standards

Technology & Connectivity

Vendor & Operational Compliance

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Airport Lounge Audit Checklist

Use this Airport Lounge Audit Checklist to conduct routine inspections for cleanliness, maintenance and customer service quality standards in airport lounges.

1. Are all floors (carpets, tiles, etc.) free of debris, spills, and stains?

2. Are all seating units (chairs, sofas, benches) free from visible damage and functioning properly (e.g., no broken parts)?

3. Are windows, doors, and glass surfaces clean and free of smudges that affect visibility?

4. Are all lighting fixtures (including emergency lights) functioning correctly with no burnt-out bulbs?

5. Is the overall physical infrastructure (walls, ceilings, flooring) free of hazards (e.g., loose tiles, exposed wires)?

1. Have all public areas (lobby, waiting areas, corridors) been cleaned thoroughly according to the schedule?

2. Are high-touch surfaces (door handles, armrests, elevator buttons) sanitized regularly?

3. Are restrooms inspected for cleanliness, sufficient supplies (soap, paper towels), and proper functioning fixtures?

4. Is the food service area (counters, beverage stations) cleaned and disinfected after each service period?

5. Are trash and recycling areas emptied and maintained without overflow or odors?

1. Is the food preparation area visibly clean and sanitized at the start and end of service periods?

2. Are food and beverage storage areas checked for proper temperature control and organization?

3. Have all expired or near-expiry items been removed and documented?

4. Is all equipment (coffee machines, refrigerators, ovens) inspected for functionality and cleanliness?

1. Are all emergency exits clearly marked, unobstructed, and tested (if applicable) for proper function?

2. Are fire extinguishers, first-aid kits, and other emergency equipment inspected for correct placement and expiry?

3. Are safety and evacuation procedures visibly posted and up-to-date in required areas?

4. Are ventilation and air quality systems checked and operating as scheduled?

5. Are any hazards (wet floors, obstacles, etc.) identified and remedied immediately?

1. Is the reception/information desk staffed appropriately during operating hours?

2. Are guest service areas and check-in counters functioning properly and free of clutter?

3. Are guest feedback tools (suggestion boxes, digital kiosks) operational and checked for recent submissions?

4. Are any reported guest issues or complaints documented and resolved within the expected timeframe?

5. Are amenities (Wi-Fi, charging ports, digital displays) tested for functionality daily?

1. Is the lounge Wi-Fi network stable, accessible, and performing within acceptable speed ranges?

2. Are digital information displays and kiosks updated with accurate, current information?

3. Are power outlets and charging stations secure, clean, and fully operational?

4. Is the digital signage monitored to ensure that content is displayed correctly?

1. Are vendor deliveries (food, cleaning supplies, maintenance tools) received and inspected according to standards?

2. Are cleaning logs, maintenance records, and safety check documents updated and available for review?

3. Are any deviations from standard operating procedures documented for follow-up action?

4. Are routine vendor performance reviews completed and signed off as required?