Customer Success
How Paladin cut construction QA report processing time by 75%
At a Glance
Paladin Risk Management is a wrap administrator (project-wide insurance) and risk management company serving carriers, brokers and insureds on large US construction projects, alongside the independent quality assurance that keeps potential losses and costly litigation down.
Paladin runs its quality assurance program on GoAudits, inspecting projects for national and regional builders across more than a dozen US states.
- 120+ users, up more than 300% in a year
- Instant field reports cut processing time by up to 75%
- Stage inspections from foundation pre-pour through to final exterior sign-off
Every project needs different checks, and the build won't wait
Paladin runs quality assurance across hundreds of projects in more than a dozen US states, building the inspection set for each one from its own plans and specifications. Most inspection software assumes one standard set of checks, so teams end up bending their processes to fit it. Paladin’s previous system was no different.
“We were utilizing an enterprise inspection software that had some functionality challenges and was not flexible enough for our clients’ needs,” says Lance Pagel, Vice President of Quality Assurance Services.
Timing matters as much as content. These are in-process inspections carried out while the building goes up, and much of what Paladin checks disappears behind the next phase of work, so each inspection has to land in a narrow window:
- Foundations, before the concrete is poured
- Structure and framing, while the frame and sheathing are still exposed
- Building envelope and services, before roofing, cladding and walls close everything in
- Final exterior and site, at completion
Once each phase is closed up, the inspection record is what remains: a completed checklist and annotated, time-stamped photographs of the work before it was covered.
Adoption Grew 300% in a Year, And the Workflow Grew With It
Paladin began the deployment of GoAudits with a pilot project, then expanded over time. “We now have over 120 user accounts as we have grown our user-base by over 300% in the past year,” Lance says. Adding users that quickly only works if the basics hold: an app people can pick up on site, inspections that work without a signal, and pricing that scales.
What Paladin does inside the platform has grown with it into a complex workflow: master checklists with client-specific variants, approvals before reports are released, corrective actions with named owners, and reporting configured per project.
All of that has to be in place before the build reaches its first inspection stage, so how quickly a new checklist, project or location can be set up matters. With projects starting in different states at different times, setup speed keeps the inspection program in step with the build. This is where hands-on GoAudits support has been valuable.
Instant Field Reports Instead of Manual Write-ups
“With GoAudits our inspection reporting and response times are much faster,” Lance says.
In construction QA the report is the deliverable. Paladin’s quality assurance service promises clients constantly available reporting on inspection results, correction closure, escalation and project status. Meeting that standard used to mean assembling reports by hand after the inspector got back from site. On GoAudits the report comes out of the inspection itself, so there is no write-up stage at all.
The gain compounds beyond the admin time saved. Inspectors spend more of their day on site rather than at a desk, and the inspection findings reach the people who have to act on them sooner. When a report takes days to assemble, findings arrive after the crew has moved on and closing them turns into a chase by phone and text, a classic construction QA headache. When the report goes out straight away, corrections can be assigned to a named owner and closed while the work is still open, instead of lingering on a follow-up list.
Paladin’s monthly inspection volume is now many times what it was when they started using GoAudits, and it is still climbing. For teams weighing up a change, Lance’s advice:
“GoAudits has been a great tool for us, and you should check them out. They have great demos and the cost of trying it out is minimal.”
GoAudits for Construction Quality & Risk Teams
GoAudits gives construction QA teams one place to run inspections, capture photo evidence on site, and turn findings into tracked actions with named owners, across every project and every trade partner.
- See how construction teams run inspections end to end: construction inspection software
- Start from a ready-made checklist and adapt it to your specification: construction inspection templates
- Book a demo with our specialists
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