Turn-down Services - Housekeeping

This hotel room turndown checklist can be used for inspections by the housekeeping team, to ensure the turndown is compliant with the company standards.

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Turn-down Services - Housekeeping

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Turn-down Services - Housekeeping

This hotel room turndown checklist can be used for inspections by the housekeeping team, to ensure the turndown is compliant with the company standards.

1. Turndown is provided automatically

2. Turndown is provided automatically or the guest is prominently invited to call to request service

3. Turndown service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed

4. During evening service, an effort is made to set an appropriate atmosphere

5. During evening service, bedding is neatly prepared

6. During evening service, shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

7. During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view

8. During evening service, all printed products, including newspapers, magazines and hotel collateral, are straightened. The wastebaskets are emptied

9. During evening service, the bathroom counter, sink, shower and tub are cleaned

10. If depleted, during evening service, amenities are plentifully supplied

11. During evening service, the guest's toiletries are neatly arranged. They are displayed on a liner or shelf

12. During evening service, used bathroom linens are automatically replaced, unless the guest chooses to participate in an environmental preference program. All replaced linens are neatly displayed and in excellent condition

13. Evening service includes a noteworthy or thoughtful element

14. If a housekeeping turndown attendant is encountered, they are very polite, well-groomed and professional