Retail SOP Template

Is the store open at the scheduled time?

Are security systems and alarms disarmed properly?

Are lights, registers, and necessary equipment powered on?

Is the store floor inspected for cleanliness and safety before opening?

Are cash registers and floats prepared with the correct starting amounts?

Are staff trained to greet customers promptly and courteously?

Is assistance offered proactively to customers browsing or in need?

Are customer complaints handled professionally and documented appropriately?

Are refund and exchange policies clearly communicated and followed?

Is customer feedback actively collected and reviewed?

Are point-of-sale systems functioning correctly?

Are discounts, promotions, and loyalty programs applied accurately?

Are sales recorded in the system in real-time and receipts issued?

Are returns and exchanges processed in line with store policy?

Are end-of-day sales reports reviewed and verified?

Are shelves and displays stocked and organized neatly?

Are product labels, prices, and barcodes accurate and visible?

Is inventory tracked through a centralized system?

Are restocking needs identified and communicated timely?

Are expired, damaged, or discontinued items removed promptly?

Is the store cleaned regularly, including floors, shelves, and restrooms?

Are visual merchandising guidelines followed consistently?

Is the fitting room (if applicable) clean and monitored throughout the day?

Is signage current and aligned with ongoing promotions or events?

Are emergency exits and fire extinguishers unobstructed and clearly marked?

Are surveillance cameras functioning and regularly reviewed?

Are staff trained in emergency procedures and first aid protocols?

Is shoplifting prevention part of staff training and store policy?

Is suspicious behavior reported and documented immediately?

Is the register cash counted and reconciled with sales data?

Are lights, electronics, and equipment powered off safely?

Are all doors locked and the security system activated?

Is the store inspected one last time for cleanliness and hazards?

Is the daily checklist completed and signed off by a supervisor?