Hotel Shift Report Template

Hotel Shift Report Template to record arrivals, departures, room status issues, guest complaints, cash drawer balance, and handover notes for every shift.

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Hotels & Vacation Rentals
Hotel Shift Report Template

Arrivals And Departures

Room Status

Guests

Cash And Payments

Keys And Security

Handover

Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Hotel Shift Report Template

Hotel Shift Report Template to record arrivals, departures, room status issues, guest complaints, cash drawer balance, and handover notes for every shift.

1. Number of arrivals checked in against arrivals expected this shift

2. Number of departures checked out against departures expected this shift

3. No-shows and late arrivals still expected, with guest names and room numbers

4. Walk-in guests checked in, with room numbers and rates

5. Early check-ins and late check-outs granted, with room numbers and approval

1. Front desk room status matches the housekeeping report

2. Room status discrepancies found, listed by room number

3. Out-of-order rooms, with room number and reason

4. Guest room moves during the shift, with room numbers and reason

1. Guest complaints received, with room number and how each was resolved

2. Open guest requests not completed by shift end

3. VIP or special attention guests in house or arriving next shift

4. Wake-up calls and transport bookings scheduled for the next shift

5. Lost and found items received are recorded and stored securely

6. Guest incidents such as injuries, disturbances, or police attendance, with room numbers

1. The cash drawer is counted and balanced against the PMS shift report

2. Cash over or short amount, with an explanation for any variance

3. Every paid-out, refund, and rate adjustment is recorded with manager approval

4. Card authorization failures or payment problems, with room numbers

1. All master keys signed out this shift are returned and accounted for

2. The key card encoder is secured when unattended

3. Alarm or fire panel activations during the shift, with the cause and action taken

4. Maintenance problems reported by guests are raised as tickets with room numbers

1. Messages, packages, or deliveries waiting for guests

2. Group arrivals, events, or large bookings due during the next shift

3. Open tasks handed over, each with an owner

4. This report was reviewed face to face with the incoming front desk team