Guest Complaint Form

Use this Guest Complaint Form checklist to collect and address customer concerns regarding hotel rooms, aiming to improve facility and service quality.

Guest Complaint Form



Complaints

1. Guest Room number


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2. Studio, 1 Bedroom, 2 Bedroom, Suite room


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3. What is the category of the complaints (Civil,Electrical,A/C,Plumbing,Other)?


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4. Description of Complaint


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5. Time and date when the complaint was raised


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6. Has the issue been escalated to the concerned person?


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7. Is the issue being resolved on a priority basis?


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8. If the resolution will take time, have the guests been offered alternative accommodation?


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9. If alternative accommodation is unavailable have the guests been offered some other frm of compensation such as discounts, free meals, etc?


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10. Time and date when the issue was finally resolved


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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