GoAudits
Log in Get a demo

Customer Satisfaction Audit

Utilize this Customer Satisfaction Audit checklist to assess customer feedback, identify areas for improvement, and enhance overall satisfaction levels.

SIGN UP TO USE TEMPLATE
DOWNLOAD FREE PDF
SIGN UP

Customer Satisfaction Audit



26 questions in 8 sectionsInteractive preview: try the answers

Section 1 of 8 · 5 questions

Customer Details.

  1. Name:

  2. Company:

  3. Exhibition:

  4. Hall/s

  5. Date:

Section 2 of 8 · 3 questions

Service Order Details.

  1. How did you send your Mains service order?

  2. Did you request a confirmation?

  3. Did you request additional time or return after applicable surcharge date for your Mains service order?

Section 3 of 8 · 3 questions

Amendments And Alterations.

  1. Did you send alterations or additional services after initial Mains service order?

  2. Did you need any further information or drawings from the company to sort alterations/amendments?

  3. Did the company explain if there would be additional costs or surcharges for the alterations/amendments?

Section 4 of 8 · 6 questions

Operational - Build Up.

  1. We're all services ordered installed prior to build?

  2. We're all services in the correct locations? Providing a corresponding duct was available.

  3. Did any alterations, up-rates and duct moves get acted upon quickly?

  4. Was Mains electrician available at all times?

  5. Did the Mains electrician have a good knowledge of the exhibition and services supplied?

  6. We're mains energised efficiently?

Section 5 of 8 · 2 questions

Operational - Open Day/s

  1. Was Mains electrician available at all times?

  2. Did you need to contact Mains electrician for loss of power?

Section 6 of 8 · 5 questions

Overall

  1. We're all staff courteous and polite?

  2. We're all staff identifiable and wearing company clothing?

  3. If you had any questions or concerns, did you feel comfortable in contacting company staff for assistance?

  4. Did you believe you were treated like a valuable client?

  5. Did any member/s of company Staff behave or go beyond your expectations?

Section 7 of 8 · 1 question

Company Values

  1. Did the member/s of the respective company Team as stated above exceed these values and in your opinion should be put forward for a performance award?

Section 8 of 8 · 1 question

Additional Comments And Suggestions Are Encouraged

  1. Comments:

Checklist by GoAudits. This checklist is an example: we do not guarantee compliance with the laws applicable to your territory or industry. Seek professional advice to adapt it to your workplace or jurisdiction.

Free PDF

Download the Customer Satisfaction Audit

By downloading this checklist you agree to the GoAudits privacy policy and terms of service.

NEW! Try generating a custom checklist with our free AI tool:

AI spark green AI CHECKLIST CREATOR

Easy inspection app for your digital checklists

  • Conduct inspections anytime, anywhere - even offline
  • Capture photos as proof of compliance or areas needing attention
  • Instantly generate and share detailed reports after the inspections
  • Assign & track follow-up tasks, view historical trends on a centralized dashboard
GET A DEMO
START FREE TRIAL
GoAudits care app
Download GoAudits on the App Store
Get GoAudits on Google Play