Customer Satisfaction Audit

Utilize this Customer Satisfaction Audit checklist to assess customer feedback, identify areas for improvement, and enhance overall satisfaction levels.

Customer Satisfaction Audit



Operational - Open Day/s

1. Was Mains electrician available at all times?


Photo Comment

2. Did you need to contact Mains electrician for loss of power?


Photo Comment
Overall

1. We're all staff courteous and polite?


Photo Comment

2. We're all staff identifiable and wearing company clothing?


Photo Comment

3. If you had any questions or concerns, did you feel comfortable in contacting company staff for assistance?


Photo Comment

4. Did you believe you were treated like a valuable client?


Photo Comment

5. Did any member/s of company Staff behave or go beyond your expectations?


Photo Comment
Company Values

1. Did the member/s of the respective company Team as stated above exceed these values and in your opinion should be put forward for a performance award?


Photo Comment
Additional Comments And Suggestions Are Encouraged

1. Comments:


Photo Comment
Customer Details.

2. Company:


Photo Comment

3. Exhibition:


Photo Comment
Service Order Details.

1. How did you send your Mains service order?


Photo Comment

2. Did you request a confirmation?


Photo Comment

3. Did you request additional time or return after applicable surcharge date for your Mains service order?


Photo Comment
Amendments And Alterations.

1. Did you send alterations or additional services after initial Mains service order?


Photo Comment

2. Did you need any further information or drawings from the company to sort alterations/amendments?


Photo Comment

3. Did the company explain if there would be additional costs or surcharges for the alterations/amendments?


Photo Comment
Operational - Build Up.

1. We're all services ordered installed prior to build?


Photo Comment

2. We're all services in the correct locations? Providing a corresponding duct was available.


Photo Comment

3. Did any alterations, up-rates and duct moves get acted upon quickly?


Photo Comment

4. Was Mains electrician available at all times?


Photo Comment

5. Did the Mains electrician have a good knowledge of the exhibition and services supplied?


Photo Comment

6. We're mains energised efficiently?


Photo Comment

Is this sample what you are looking for?
Sign up to use & customise this template, or create your own custom checklist:

Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

Easy inspection app for your digital checklists