CQC Self-Assessment - Responsive

Use the CQC Self Assessment Checklist to evaluate and improve the quality of care, in line with the Single Assessment Framework's "Responsive" key question and quality statements. It can be conducted bi-annually, or more frequently if issues are uncovered.

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CQC Self-Assessment - Responsive

Person- Centred Care

Care Provision, Integration, And Continuity

Providing Information

Listening To And Involving People

Equity In Access

Equity In Experiences And Outcome

Planning For The Future

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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CQC Self-Assessment - Responsive

Use the CQC Self Assessment Checklist to evaluate and improve the quality of care, in line with the Single Assessment Framework's "Responsive" key question and quality statements. It can be conducted bi-annually, or more frequently if issues are uncovered.

1. The service makes sure that people are at the centre of their care and treatment choices and there is evidence to support this.

2. The service can evidence and demonstrate that it actively works in partnership with people and appropriately and adequately responds to any relevant changes in their needs.

3. The service has feedback which supports that people have care and support that is coordinated, and everyone works well together.

4. There is evidence that confirms the service supports people to access their health and care records and decide which personal information can be shared with other people, including family members, care staff, external services.

5. There is evidence which confirms engagement with people when they encounter or anticipate any changes in their lives

1. The service is able to demonstrate its understanding of the diverse health and care needs of people.

2. There is evidence which underpins that care and support is joined up and flexible to peoples needs and promotes choice, decision making and continuity.

3. Peoples feedback is that they feel in control of planning their care and support and if they need help they know how and where to seek help.

1. The service provides appropriate, accurate and up-to-date information in formats that is tailored to individual needs.

2. The service can demonstrate and evidence its work which supports its knowledge and implementation of the Accessible Information Standards.

1. There is evidence which confirms the service makes it easy for people to share feedback and ideas or raise complaints or concerns about their care, treatment and support.

2. The service can evidence that it involves people in decisions about their care and tell them what's changed as a result.

3. The service has evidence which can confirm and it involves people in the panning of the service and its operation.

1. The service has evidence which demonstrates how it makes sure that everyone can access the care, support and treatment they need when they need it from both internal and external services.

1. There is evidence which confirms people are encouraged and enabled to feedback about their care and ways that work for them and they can confirm they know how it was acted on.

2. The service is able to demonstrate that it actively seeks out and listens to information about people who are most likely to experience inequality in experience or outcomes.

3. The service is able to demonstrate how they actively respond to differences or difficulties people may experience as a consequence of their perception or actual experience of any inequality.

1. There is evidence that the service supports people to plan for important life changes, so they can have enough time to make informed decisions about their future, including at the end of their life.