Bar Service SOP

Is the customer acknowledged by the barman or waiter within 30 seconds of arrival, including eye contact and a friendly smile?

Is the customer asked for their favorite sitting position?

Are the guests approached enthusiastically within 30 seconds of seating by a waiter or barman?

Are both cocktail and beverage lists offered and explained? Are promotional items tried to upsell?

Are guests invited to place their orders?

Are drink orders served within 3 minutes of receiving them, and are all the drinks poured directly from the bottles? Additionally, are all drinks and bottles placed on clean 'branded hotel coasters'?

Are crisps/nuts provided to all guests upon the initial drink order from 6.00 pm?

Are the guests asked whether they wish to order any snacks?

Is the food served within 20 minutes since ordered, unless otherwise pointed out by the customer?

Is it a standard procedure to check guest satisfaction within 15 minutes after the delivery of their order?

Is dessert, tea, or coffee served within 3 minutes of the order?

Are all empty bottles and glasses removed from the tables as soon as possible?

Are additional drinks offered whenever one-quarter of the drink remains in the glass, and are empty bottles and glasses promptly removed from the service area?

Are ashtrays cleaned when they have no more than two butts in the ashtray at a time?

Is the correct bill presented to the customers within 4 minutes of request? Are they appreciated by name when receiving their payment?

Is the customer's change returned within 5 minutes of payment?

Is gratitude expressed to guests for their patronage and are wishes extended for a pleasant day or evening upon departure?