Visitor Experience Survey

This checklist has been designed to gather the experience of visitors or relatives coming to the Care Homes. Such valuable feedback could be critical in improving the business further.

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Healthcare
Visitor Experience Survey

Accommodation, Living Areas And Environment

Meals

Care And Staff Professionalism

Housekeeping

Social Activities

Comments, Suggestions And Complaints

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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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Visitor Experience Survey

This checklist has been designed to gather the experience of visitors or relatives coming to the Care Homes. Such valuable feedback could be critical in improving the business further.

1. Comfort

2. Privacy

3. Furnishings

4. Decor

5. Accessibility

6. Security

7. Garden Area

8. Temperature Control

1. Variety of Food

2. Quality of Food

3. Quantity of Food

4. Choice of Menu

5. Quality of Service

6. Presentation of Food

1. What is your opinion of our care team?

2. Approachability

3. Courtesy

4. Caring Attitude

5. Presentable Appearance

6. Friendliness

7. Professionalism

1. Cleanliness in Living Areas

2. Cleanliness in Toilet Areas

3. Laundry Services

1. Programme

2. Social Events

3. External Outings

4. Aromatherapy

5. Hairdressing Services

6. Religious Services

7. Do you feel comfortable inviting and entertaining family and friends within the home?

8. If you wish to maintain links with the community do we support you in this, such as visiting family, attending church or clubs?

9. Do you feel your social, cultural and religious beliefs are recognized and respected?

1. Comments, suggestions and complaints