Forbes Standards Hotel Dining Checklist

With this Forbes Standards 2024 checklist, conduct inspections and ensure that your hotel meets the Forbes restaurant standards in your dining facilities.

Forbes Standards Hotel Dining Checklist



Hotel Dining

1. Do staff politely acknowledge the guest when appropriate and reasonably possible?


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2. If waiting is required, is an estimated wait time quoted, and is the guest seated no more than five minutes past the quoted time?


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3. If waiting is required, is a comfortable waiting area available?


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4. Is staff highly articulate and do they avoid slang and excessive use of phrase-fragments?


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5. Is the staff polite, maintaining a gracious tone and appropriate pace throughout the interaction?


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6. Do staff readily smile and maintain an engaging expression?


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7. Does the staff make eye contact and keep focus on the guest?


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8. Does staff exhibit a genuine sense of interest and concern for the guest and/or demonstrate anticipatory service when appropriate and helpful?


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9. Before taking the guest's order, does staff inquire about dietary restrictions, preferences, or allergies, or proactively acknowledge these if previously made known?


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10. If dietary restrictions, preferences, or allergies are made known and a dish modification is required, does staff appropriately acknowledge these when serving the meal?


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11. Is it not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them?


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12. Are channels of communication among staff consistent and complete - does one not have to fully repeat themselves, and are requests conveyed to the appropriate members of service/kitchen staff?


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13. Does staff perform the requirements of their department knowledgeably and proficiently, answering questions about the entire hotel or obtaining effective and prompt assistance?


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14. Does staff consistently and respectfully personalize interactions, addressing the guest in accordance with their preference, if known?


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15. Are interactions closed with polite, appropriate remarks?


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16. Are all staff encountered wearing clean and well-fitted uniforms?


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17. Is the staff's appearance consistent with the property style and does it demonstrate a strong sense of personal care and hygiene?


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18. Does the staff maintain an alert posture and behave professionally in view of the guests?


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19. Is staff discreet and unintrusive throughout the experience, while remaining attentive?


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20. Does staff not decline any request without offering appropriate alternatives?


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21. Is the guest escorted to their table and provided with chair assistance?


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22. Once the guest is seated, is the table politely greeted within one minute?


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23. Are refills or follow-up rounds readily offered or provided within one minute of the guest's beverage being fully empty?


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24. If asked for menu recommendations, can staff provide helpful information?


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25. Can staff helpfully discuss details of menu items?


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26. Can staff helpfully discuss beverage offerings?


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27. After ordering, are cold breakfasts served within seven minutes and hot breakfasts within 10 minutes, unless advised otherwise by the server?


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28. Is the pace of the meal consistent, and the guest does not have to wait or wonder when the next step of service will occur?


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29. Are the menu and check presenter in pristine condition, free of any damage, and is the menu grammatically correct?


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30. Does the menu and/or buffet include at least two high-quality health-conscious beverages?


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31. Does the menu and/or buffet offer a variety of nutritionally focused options, considering dietary restrictions?


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32. Does the menu and/or buffet provide an exceptional variety, including concept-driven specialty dishes?


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33. Are hot foods and beverages hot when served, and cold foods and beverages chilled?


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34. Are foods and beverages fresh and use high-quality ingredients?


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35. Are foods flavorful and well-seasoned/balanced?


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36. Are portions appropriate?


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37. Is the food presentation precise and carefully plated?


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38. Is cooking done properly and as requested?


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39. Are all items ordered served accurately, and does the server not have to ask who ordered what?


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40. Are condiments elegantly presented?


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41. If a buffet, is the traffic flow convenient, with ample dishes and utensils for self-service?


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42. If a buffet, is the appearance exceptionally hygienic?


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43. If a buffet, is the food well-stocked, fresh, and appetizing in overall appearance, with no dishes more than one-quarter empty and no juice pitchers more than half empty?


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44. If a buffet, is the presentation exceptionally eye-appealing and inviting?


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45. If a buffet, is there an a-la-minute option for individual preparation of egg dishes and/or other hot foods?


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46. If a buffet, are all appropriate dishes clearly and elegantly labeled?


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47. Is it possible to receive a selection of specialty coffees and teas at any time?


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48. Is coffee and tea service presented in a refined manner?


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49. Is the table in excellent condition and completely clean?


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50. Are cloth napkins used and are they in excellent condition, clean, and pressed?


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51. Is the guest's seating area clean and in excellent condition?


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52. Is service ware in excellent condition, completely clean, and hygienic in appearance?


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53. Is service ware of excellent quality and cohesive in appearance?


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54. Are all proper cutlery provided?


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55. Is the removal of soiled dishes convenient?


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56. Is the presentation of the bill prompt?


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57. Is the bill accurate?


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58. Does the dining room exhibit a well-organized and professional appearance, with tables uniformly set?


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59. Are vacated tables cleared within five minutes?


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60. Is the dining environment comfortable, with an appropriate temperature, and if a sound system is used, is the volume appropriate?


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61. Is the seating and table arrangement comfortable, including ample tabletop space?


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62. Is the service handled without excessive delays or interruptions?


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63. Do menu offerings include sustainably sourced options?


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64. Are efforts made to reduce single-use plastic?


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Checklist by GoAudits.com – Please note that this checklist is intended as an example. We do not guarantee compliance with the laws applicable to your territory or industry. You should seek professional advice to determine how this checklist should be adapted to your workplace or jurisdiction.

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